Help Desk/Content Operator (AU IT, WFH)

Schedule: Monday – Friday (6:00 AM - 3:00 PM PHT)

What are we looking for?

Skills Required:

• Entry-level experience in a digital, admin, or web production role.
• Exposure to Craft CMS, Figma and Adobe Illustrator is highly desirable.
• Strong attention to detail in content entry and formatting.
• Clear written communication and methodical problem-solving
• Basic understanding of HTML/CSS is an advantage.
• Familiarity with Figma, Adobe Illustrator and Photoshop.
• Experience using CMS platforms and project/task management tools

What will you do?

Support Task Execution:

• Action assigned support tasks as allocated by the Traffic/QA Manager via HelpDesk.
• Investigate and document issues within CMS platforms based on ticket information.
• Perform minor fixes, content edits or updates, with escalation to senior developers as required.

Content Entry and Management:

• Populate websites with new or updated content, including text, images, PDFs and links.
• Maintain consistency with brand and style guidelines across all entries.
• Optimize content for readability, formatting, accessibility and responsiveness.
• Liaise with Account Managers for clarifications on content requirements when needed.

Technical Support Assistance:

• Replicate and document technical issues identified in tickets.
• Conduct basic testing across devices and browsers to verify resolution of tasks.
• Flag unresolved or unclear issues to the Traffic Manager for reassignment.

CMS and Platform Familiarity:

• Maintain a growing knowledge of Craft CMS, WordPress and supporting tools.
• Learn common CMS components including entry types, image transforms, navigation updates and SEO fields.
• Use Figma, Adobe Illustrator and Photoshop for basic asset handling or updates where needed - including the creation of Floorplan SVG files for our Home Builders.

Collaboration and Workflow:

• Track and report on task throughput, ticket velocity, defect rates, and QA success rates.
• Provide regular updates to management on performance against KPIs.
• Use data insights to identify trends and recommend workflow or process improvements.

Stakeholder Communication:

• Participate in daily stand-up and check-ins with the Traffic/QA Manager to review current tasks and priorities.
• Maintain accurate time logging and documentation within the project management system (e.g. Teamwork) for billing purposes.
• Assist with internal QA tasks when available, including testing assigned tickets prior to deployment.

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOSCareers #JoinConnectOS #ConnectOSRecruitment

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.