Dispatcher & Customer Service Representative (US HVAC Services, WFH)

Salary: P40,000 – P50,000 (Monthly Package)

Schedule: 11:00 PM - 8:00 AM Manila Time

What are we looking for?

Skills Required:

Qualifications & Skills:

• Experience in customer service, dispatching, or scheduling (preferably in appliance repair, HVAC, or a related service industry).
• Strong verbal and written communication skills in English.
• Ability to multitask and manage multiple phone calls, emails, and system updates simultaneously.
• Proficiency in using CRM or dispatching software (training will be provided).
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work independently and adapt to a fast-paced environment.

Work Schedule & Remote Setup:

• This is a remote position, requiring a stable internet connection and a quiet workspace.
• Working hours align with business operation needs, including peak customer call times.

What will you do?

Customer Service & Call Handling

• Answer inbound calls from customers, tenants, and property management companies regarding appliance repair and HVAC services.
• Gather details about customer needs, service issues, and appointment requests.
• Provide updates on service status, technician availability, and part deliveries.
• Document all customer interactions in the CRM system and ensure accurate record-keeping.

Scheduling & Dispatching

• Schedule service appointments based on customer availability and technician schedules.
• Assign and dispatch jobs to technicians, ensuring efficient coverage based on location and skill set.
• Communicate job details to technicians, including addresses, work order specifics, and required parts.
• Reschedule appointments when necessary due to delays, cancellations, or unforeseen circumstances.

Tracking & Work Order Management

• Monitor and update the CRM system with real-time tracking of job statuses, part deliveries, and service ETAs.
• Track inbound parts, check estimated delivery times, and inform technicians or customers of any delays.
• Follow up with property management companies and customers regarding pending service authorizations.
• Ensure accurate record-keeping for completed jobs, including notes on resolutions and next steps if needed.

Communication & Coordination

• Act as a central point of contact between customers, technicians, and management.
• Provide regular updates on service progress and track any outstanding approvals or pending decisions.
• Relay important information to management about service challenges, customer concerns, or operational bottlenecks.

Administrative Support

• Assist in ordering parts and coordinating deliveries to ensure timely repairs.
• Maintain accurate records of service calls, customer interactions, and inventory.
• Prepare and process invoices, ensuring accuracy and timely delivery to customers.
• Handle warranty claims and related documentation.

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client provide top-notch appliance repair services without breaking the bank. Trust their experts to restore an appliances to full functionality at competitive prices. Their team of seasoned professionals brings over 17 years of experience to every repair, ensuring precision, quality, and reliable service you can trust.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.