Desktop Engineer

Description

We are seeking a motivated and enthusiastic Desktop Support Engineer to join our team. The ideal candidate will have 5-10 years of hands-on experience with Microsoft technologies, including Windows operating systems, Microsoft 365, SharePoint, and Teams. This position involves handling a wide range of technology needs, from building and configuring new laptops to troubleshooting complex hardware and application issues. We are looking for someone eager to learn, grow, and contribute in a dynamic environment.

This position is considered hybrid; you must be able to work on-site and attend in-person group meetings as needed.

 Responsibilities

• Provide onsite IT support for end-users, resolving hardware, software, and networking issues.
• Troubleshoot and resolve technical issues with desktops, laptops, printers, AV equipment and other peripheral devices.
• Troubleshoot and resolve technical issues with Windows operating systems, Teams, SharePoint, Webex, Microsoft 365, Visual Studio, and other end user productivity software.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers, VoIP Phones and other devices
• Perform software installations, updates, patching, and system configurations across various platforms.
• Assist with onboarding new employees, including setting up workstations, configuring software, and providing initial training on company systems.
• Manage and maintain inventory of IT equipment, ensuring devices are properly tracked.
• Respond to support tickets and provide timely resolution while maintaining documentation of issues and resolutions.
• Assist with the setup, configuration, and maintenance of networking equipment, including routers, switches, and wireless access points.
• Collaborate with senior IT staff to handle more complex support requests and escalate issues as needed.
• Ensure adherence to IT policies and procedures for data security, privacy, and compliance.
• Provide excellent customer service and communication to end-users and internal stakeholders.

• Bachelor’s Degree in Computer Science / technical discipline, or equivalent experience required
• 5-10 years of experience in IT support, troubleshooting, and problem-solving.
• Knowledge of Windows operating systems (Windows 10/11 and Windows Server 2019).
• Familiarity with Microsoft Office 365, Teams, Active Directory, and other productivity software.
• Understanding of networking fundamentals (e.g., IP, DNS, DHCP, VPN).
• Ability to diagnose and resolve hardware and software issues effectively.
• Strong communication skills with the ability to interact with technical and non-technical users.
• Self-starter, detail-oriented, and able to prioritize and manage multiple tasks in a fast-paced environment.
• Basic understanding of IT security best practices.
• Willingness to learn new technologies and stay up to date on industry trends.

Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and holiday pay. Invest in your future with our competitive 401(k) plan with company match!

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.