Site Merchandiser

Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more. 

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Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

Why We're Hiring

We’re looking for a digitally native Site Merchandiserwho lives at the intersection of product, content, and user experience. In this role, you’ll be responsible for optimizing on-site merchandising strategies across complex.com/shop to drive top-line revenue, boost conversion rates, and maximize add-to-cart performance. You’ll own key site experiences—from collection sorting and homepage updates to cross-departmental promotional execution—and help build a seamless journey from discovery to checkout.

• Own Site Merchandising across key shopping pages, landing pages, and collections. Ensure products are sorted to drive engagement, conversion, and sell-through.
• Execute Daily Merch Updates: Align content with product launches, promos, and cultural moments.• Partner with Marketing & Creative to ensure product stories are supported with proper linking, banners, assets, and UX touchpoints.
• Optimize Search & Navigation: Work within Algolia and Sanity.io to refine filters, categories, and search results that match user intent.
• Track and Improve Key Metrics: Use GA, Shopify reports, and Tableau dashboards to monitor add-to-cart rates, conversion, bounce rate, and other KPIs.
• Campaign Readiness: Ensure on-site readiness for all product drops, tentpoles, and promos in partnership with cross-functional teams.
• A/B Testing & Best Practices: Recommend and test new merchandising strategies to improve performance.
• Product Attribution & Tagging: Ensure products are accurately categorized and enriched for searchability and merchandising logic.

• 2–4 years experience in ecommerce or site merchandising, preferably in fashion, music, or collectibles.
• Proven success optimizing product pages, category layouts, or search results to meet KPIs.
• Strong experience with Shopify and familiarity with headless CMS environments (e.g., Sanity.io).
• Understanding of tools like Algolia, Google Analytics, Klaviyo, and Tableau.
• A keen eye for merchandising trends and customer behavior—bonus if you’re into fashion, music, or streetwear culture.
• Highly organized and collaborative; comfortable managing multiple initiatives across departments.
• Data-driven with a test-and-learn mindset.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.