Director, Sales Operations

Joining Collibra’s Solutions & Services Operations team

• Collibra is looking for an Operations Director to join the Solutions & Services Operations team. In this highly visible role, this position will partner closely with our leaders of Customer Engineering and Professional Services on initiatives focused on driving customer success.
• Lead a global Operations team for the Solutions & Services organization to drive business transformation initiatives through the change management of processes, systems and people both internally and cross-functionally. 
• The Operations Director will report into our Vice President of Revenue Operations whose team supports multiple stakeholders in the Solutions & Services organization including customer engineering, professional services, and support.
• As a member of this dynamic team, you will have the opportunity to play a key role in developing processes and analytics to drive key decision making within the Customer Engineering and Professional Services organizations while tackling challenging business problems and supporting change and innovation within the organization. 
• This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Solutions & Services Operations Director at Collibra are responsible for

• Supporting the EVP of Solutions & Services with strategic, project and program planning, design and execution. Provide end-to-end operational expertise with focus on offering optimization, standardized frameworks and process improvements to improve business outcomes.
• Partnering with Sales, Services, Finance, Marketing, Product, and HR to develop annual plans for Solutions & Services teams including segmentation, coverage model, territories, quota, compensation plans, and New ARR / Expansion / Bookings / Revenue and Utilization targets
• Driving Solutions & Service operating rhythm including global forecast process, opportunity management, QBRs and deal reviews. Establishing standardized processes and reporting globally to eliminate redundancy and to improve visibility into Solutions & Services performance. 
• Developing analytical framework for measuring and improving performance assessment of bookings, capacity, cross-functional resource ratios, and productivity via automation and self-service capabilities with focus on efficiency across all levels of the Solutions & Services organization. 
• Driving innovation, best practices and achievement of strategic objectives. Applying proficiency in process optimization, strategic planning, and system optimization within the Solutions & Services organization to improve business performance.
• Hiring and developing a high performing team of Solutions & Service operations professionals.
• Cultivate and leverage relationships with business stakeholders to influence, drive consensus, and resolve conflicts. Collaborate with Field Sales, Enablement, Product, Marketing, Sales Operations, Legal, Procurement, Finance and IT.

You have

• 6+ Years of Relevant Experience in Professional Services Operations, Field Operations or Customer Operations, as well as program management and client relationship management
• 2+ years PS/Sales tool experience - Salesforce required; experience in PS platforms such as FinancialForce
• Proven track record of managing multiple concurrent projects/programs and successful delivery in a cross-functional environment
• Ability to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact
• Demonstrated ability to influence management, teams and individuals across multiple functions within the organization
• Problem solving, analytics and communication experience
• This position is not eligible for visa sponsorship.

You are

• Strong analytical thinker with interpersonal skills to influence, maintain strong relationships and collaborate at all levels.
• Consultative and a problem solver, demonstrating good judgment in obtaining solutions to make the programs and strategies successful.
• Able to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact.
• Known for your integrity, compassion, and as a trusted business partner. Curious and positive with a passion to learn, innovate and improve.
• Flexible and nimble with the ability to embrace and drive change in a fast paced environment.
• Capable of breaking down complex problems and proposing thoughtful recommendations.

Measures of success 

• Within your first month, you will...have the lay of the land, met with the team, your business stakeholders and cross-functional partners, have participated in onboarding training to get a foundation of Collibra and our strategy, learn about Customer Engineering (CE) and Professional Services’s (PS) current programs and systems, and identify some initial problems you would like to solve.
• Within your third month, you will...examine and understand the full customer lifecycle at Collibra to drive continued results, begin to take ownership of programs and analysis within our Solutions & Services Ops team, and help identify key strategic insights to improve our business.
• Within your sixth month, you will…have executed several new programs/processes to help achieve operational efficiency and effectiveness, have become a subject matter expert on critical CE/PS systems and processes, be an invaluable partner and resource to CE/PS leaders

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