Veterinary Receptionist

Coldwater Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too.
• Paid time off. Take the time you need to recharge.
• Bi-annual $75 scrub allowance
• Strong focus on work-life balance
• Supportive and positive team culture with mentorship opportunities
• Cross-training into a Kennel Assistant role for the right candidate

Salary: $17.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: A mix of day and evening shifts, including:

• Day shifts: 8:00 AM – 5:00 PM or 7:00 AM – 5:00 PM
• Evening shifts: 12:00 PM – 9:00 PM (2 evenings per week)
• Rotating Saturdays: 8:00 AM – 2:00 PM (twice per month)

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant is preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Coldwater Animal Hospital

Coldwater Animal Hospital has been providing exceptional care for pets since 1989. Founded by Dr. Korte, our hospital offers a range of services, including preventive care, dental treatments, dietary management, routine surgeries, and laser therapy to support long, healthy lives for pets.

We are committed to staying up to date with the latest advancements in veterinary medicine while creating a stress-free experience for our patients. From minimizing wait times to using dimmable lights, comfortable exam mats, and gentle handling techniques, we prioritize your pet’s comfort.

At Coldwater Animal Hospital, your pet’s health and happiness are our top priorities, and we’re dedicated to providing compassionate, high-quality care.