Cloaked is creating the first ever consumer based privacy eco-system that offers complete data ownership, without sacrificing user experience.
About Cloaked
Cloaked gives you the ability to auto-generate an identity with a single click from our best in class password management solution. Users can generate masked emails, phone numbers, passwords, and soon credit cards.
We are dedicated to building innovative solutions that allow users to stay private online. If you’re a Support Specialist who has a calling to defend the individual’s Right to Privacy, you are in the right place.
What will you do?
-Perform the best in class privacy support to the world
-Help users' subscription states, account details and other customer requests
-Work with the team to ensure workflows that satisfy users, efficiently
-Ensure that our most common inquiries are resolved within a week
-Serve as a primary point of contact for Cloaked users
-Proactively engage with customers to understand their goals, challenges, and use cases
-Develop and execute account plans to drive product adoption, customer satisfaction, and retention
-Serve as the escalation point for complex technical issues, providing expert guidance to resolve challenging customer problems
-Collaborate with the product development team to address recurring issues and contribute to product improvements
-Stay up-to-date with the latest trends and technologies in password management and online security to provide informed support
-Become an expert in our product offerings and stay updated on new features and updates
-Conduct product training sessions and create educational content to help customers maximize the value of our solution
-Collaborate with the product team to share customer feedback and contribute to product development strategies
What skills and experiences will help you?
-Experience working directly with customers or users and solving problems
-Experience in the technology sector is required, with a deep interest in the industry, trends, and the ability to connect with a tech-savvy audience
-Exceptional written and verbal communication skills are crucial to effectively engage with our community and convey our brand's values and mission
-Must be able to adapt to new problems and resolve them
-Experience in creating support resources such as videos, tutorials, or documentation is a plus, as it can enhance the user experience and provide valuable assistance to community members
What do we like?
-A get-it-done mindset. Our Privacy Support Team is driven to resolve problems in an immediate fashion
-Comfort working with various teams across the org to determine the best solution
-Passion for security and internet ethics
-Startup or growth-stage company experience
-Interest in data and analytics
-Care and respect of our customers’ privacy as if it were your own
Although we are a distributed team, team members in NYC are offered a workspace so team members have flexible work accommodations. The office building is home to several amenities, including a gourmet cafe, cocktail bar, and a rooftop work area.
We have a fully built out kitchen packed with drinks and snacks. The Cloaked team has diverse interests and so we frequently embark on team outings and host catered meals in the office.
We offer above market rate pay and equity (for full-time employees). The rate can range between $25-$35 per hour.
We are really excited about having you join our mission-driven team and help us build the future of online privacy!
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Hi, I'm Risa! Your AI 
