Technical Support Engineer

About the Role:

We are looking for a Worker Operations Engineer to join our dynamic team. In this role, you will focus on optimizing and maintaining the operational infrastructure that supports our workforce tools and systems. Your responsibilities will include automating workflows, managing data integrations, and ensuring that our systems are running efficiently to support the broader operations team. With a foundation in systems engineering and process automation, you will be crucial in improving performance and solving operational challenges. A solid 2-3 years of experience in a related field is preferred.

Key Responsibilities:

• Develop, deploy, and maintain automated processes to improve operational workflows and efficiency.
• Collaborate with cross-functional teams to understand operational needs and implement automation solutions.
• Monitor, troubleshoot, and resolve issues in operational systems and integrations with a focus on minimizing downtime and disruption.
• Manage data integrations between various internal systems and third-party tools to ensure smooth data flow and process continuity.
• Continuously optimize operational performance and identify areas for improvement.
• Maintain documentation for automation processes, system configurations, and integration workflows.
• Stay informed on industry trends, emerging tools, and best practices related to systems operations and automation.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications are a plus.
• 2-3 years of experience working with systems automation, process optimization, and managing operational tools.
• Strong knowledge of scripting languages (e.g., Python, Bash) for automating tasks and workflows.
• Proficiency in SQL for data manipulation and integration tasks.
• Experience with systems integrations and working with large-scale databases or cloud services.
• Strong troubleshooting and problem-solving skills to independently resolve operational issues.
• Excellent communication skills, capable of explaining technical concepts to both technical and non-technical audiences.
• Attention to detail and a commitment to ensuring system reliability and efficiency.
• Self-driven with a focus on continuous learning and improvement in automation and operations.

System Requirements:

• Minimum 15Mbps internet connection.
• i5 processor or equivalent.
• Minimum 12GB RAM.
• Quiet working environment.
• Stable power and internet connection.

Note: This position is fully remote, but we are currently not considering candidates based in the US or Canada.