Client Success Manager Lead

Job Summary

A company is looking for a Client Success Manager Lead to drive growth and retention for its customer segments.

Key Responsibilities

• Manage a portfolio of customer accounts, driving onboarding and product adoption
• Lead and mentor a team of Customer Success Managers to deliver high-impact results
• Refine customer engagement strategies and build scalable processes for revenue growth

Required Qualifications

• 4+ years in Customer Success, Account Management, or related SaaS roles
• Experience leading or mentoring a team
• Proven track record of driving customer growth and expansion
• Strategic thinking with the ability to implement effective strategies
• Ability to connect with clients of various sizes while maintaining efficiency