Client Experience Strategy Director

Job Summary

A company is looking for a Director of Client Experience Strategy Execution.

Key Responsibilities

• Develop and manage client journey design capabilities to enhance client interactions and satisfaction
• Foster alignment in client experience improvement initiatives across different practices within the firm
• Utilize analytics and insights to identify pain points and enhance the overall client journey

Required Qualifications

• Bachelor's degree in Business, Marketing, Digital Strategy, or related field (MBA preferred)
• 10+ years of experience in client experience, digital transformation, or journey management, with at least 5 years in a leadership role
• Proven track record of leading cross-functional initiatives that enhance client satisfaction
• Expertise in journey mapping tools, analytics platforms, and CRM systems
• Strong understanding of AI/ML applications in client experience design and analysis