Mailroom Officer - 6 month contract - CJS

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Mailroom Officer at Civica

Working as a Mailroom Officer, this role will see you utilise your strong attention to detail to sort out and distribute physical mail and electronic correspondence within the IMES service provider. You will have a strong understanding of what defines good customer service.

Working as part of a small team, your reliability is paramount to the successful meeting of contractual KPI’s.

Our Mailroom officers are responsible for receiving, sorting, scanning, indexing, and distributing all physical mail and email correspondence within the IMES service provider in a timely manner, ensuring SLA’s are adhered to.

You will liaise and interact with other internal departments, external departments, couriers from Australia Post (including mail to be lodged) and visitors from other Civica Justice business units.

Ensure correspondence is sorted and prepared to be processed pertaining to other business units (Road Police Enforcement Division, ESS, Sheriff’s Office, and other agencies) and understand the importance of providing accurate document management and compliance as per IMES contract.

Key Responsibilities:

• Collect, open and date stamp incoming physical mail.
• Read, sort, and scan all email and physical correspondence to be indexed to create tasks for completion within the agreed time frames.
• Deliver and pick up ad hoc mail from within the IMES service provider and Traffic Camera Office on a daily basis.
• Observe and follow risk mitigation process allowing for safe and secure use of the mail room.
• Prepare mail to be sent via DX, courier, or Australia Post.

What you will do to be successful in this role

• Strong data entry, written and verbal communication and time management skills.
• Ability to work autonomously on a variety of tasks.
• Proven ability to follow Policies and Procedures.
• Previous experience in a mail sorting/distribution facility.
• Kodak Capture Pro proficiency.
• Intermediate Microsoft Office applications knowledge.

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.