Executive Director, Central Operations Desk

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

The Department of Correction seeks to appoint an Executive Director, Central Operations Desk (COD), who, under the direction of the Associate Commissioner of Security Operations, with wide latitude for the exercise of independent action and decision-making, will lead and manage the agency’s 24/7 operational communications system and unit. The chosen candidate will have demonstrated experience managing day-to-day operational communications such as situational awareness, emergency coordination, incident documentation operations of the agency’s robust incident reporting system. The selected candidate’s responsibilities may include but will not be limited to the following:

- Manage and lead a team of supervisors, coordinators, and administrative staff;
- Develop performance programs and conduct evaluations of the staff.
- Ensure high-quality and timely responses to all inquiries regarding all activities
reported into COD.
- Manage COD as the central exchange of agency incident information.
- Ensure incident alerts and reports and ensure the accuracy of COD incident
alerts and reports.
- Coordinate non-incident special alerts as directed.
- Coordinate information sharing with internal stakeholders to monitor and update
the status of incident response.
- Managing communication with external inter-agency partners such as the SCOC,
NYPD, FDNY, and agencies as needed.
- Ensure adequate staffing for tours of duty and address any scheduling changes.
- Ensure that communication about incidents within jails, outposts, department locations/operations,
and transportation operations are processed adequately including, but not limited to, confirming
the scope and nature of incidents, ensuring that agency notifications are performed, analyzing
information from multiple sources, preparing reports for dissemination to executive and senior
officials, and interfacing with the Department’s Emergency Operations Center (EOC).
- Support communications in the field for outpost/offsite incidents.
- Work with stakeholders in developing training and coordinate staff training.
- Identify staff to participate in and assist with drills and exercises.
- Perform other duties as assigned by the Associate Commissioner of Security
Operations and/or executive designees.
- Brief senior leadership on time-sensitive updates.
- Collaborate on special projects with internal partners, Work closely and collaboratively
with executive staff to effectively promote all policy positions and policy strategies to
critical stakeholders and external entities to achieve desired outcomes.
- Analyze oversight regulations and standards and recommend appropriate agency response.
- Identify trends in incident alert/correspondence to find root causes of recurring problems and
implement solutions.
- Perform related duties as assigned.

CONFIDENTIAL AGENCY INVESTIGAT - 31142

1. A baccalaureate degree from an accredited college, and four years of satisfactory full-time experience in the field of investigations, auditing, law enforcement, criminal justice, or in a major operational area of the agency in which the appointment is to be made, 18 months of which must have been in an administrative, managerial, or executive capacity or supervising a staff performing investigations or related work; or
2. Education and/or experience equivalent to "1" above. However, all candidates must have the 18 months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.