CITYWIDE CONTINUITY SPECIALIST

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Office of Strategic Operations (OSO) is responsible for managing high-priority agency-wide or citywide initiatives that support the growth of emergency management at both our agency and the City at large. OSO works to provide innovative proposals to continuously improve our internal, interagency, and externally facing operations.

To accomplish its goals, OSO is organized into three units:
- Analysis & Evaluation Unit
- Strategy & Innovation Unit
- Continuity of Operations Unit

The Continuity of Operations (COOP) Unit is responsible for managing the City’s COOP Program and enabling City agencies to continue providing essential services during emergencies.

The Citywide Continuity Specialist will be responsible for supporting NYCEM’s internal continuity program as well as contributing to the NYC COOP Program across 46 participating City agencies. The ideal candidate will have a strong interest in public service, project management skills, interpersonal communications skills and experience with stakeholder engagement, and the ability to work in a fast-paced environment.

The Citywide Continuity Specialist reports to the COOP Program Manager and will conduct the following activities:

- Serve as a liaison to a portfolio of City agencies participating in the NYC COOP Program, assisting them in planning, training, and exercising their agency COOP plans;
- Review external case studies, best practices, and policy resources to drive COOP-focused content and recommendations.
- Support NYCEM’s agency continuity program, including COOP plan updates, improvements, as well as annual COOP Conference development and delivery;
- Support the administration and continuous improvement of Everbridge, the City’s emergency mass notification platform;
- Manage multiple projects independently and provide project management support within specified deadlines;
- Support the administration of the City’s mass emergency mass notification system.
- Create polished materials for a variety of audiences, including City executives, with high attention to grammar, formatting, and standardization;
- Support NYCEM program elements, strategic initiatives, and special projects, as assigned.

**PLEASE NOTE THE FOLLOWING:

The selected candidate will be assigned to an on-call Emergency Operations Center (EOC) team and will be expected to work non-business hours during some emergencies. These non-business hours include nights, weekends, holidays, and extended week hours outside of a 9AM-5PM schedule. The selected candidate will also participate in trainings to build skills and competencies in emergency response; will participate in drills and exercises associated with the on-call EOC team; and may volunteer to assist with Ready NY emergency preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.

Candidates must be authorized to work in the United States without employer support to be eligible for selection.

The selected candidate will be required to be in person in the office location three days per week, with exceptions for extenuating circumstances.

For this position, the “Special Note” below in the Minimum Qualification Requirements does not apply.
IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.

PREFERRED SKILLS

Experience in business operations, public administration, and/or continuity planning
Strong project management skills with ability to manage multiple projects independently
Excellent verbal and written communications skills
Stakeholder engagement and interpersonal skills
Experience creating polished slide decks and documents for executive audiences
Professional certification in business continuity (e.g., ABCP or CBCP) and/or emergency management
Comfortable with public speaking and possessing facilitation skills
Prior experience working with planning software
Familiarity or experience with managing emergency mass notification tools
Ability to work in a fast-paced and occasionally high-stress environment
Interest in public service and emergency preparedness
Graduate degree from an accredited school in a relevant field

In addition, the selected candidate will be able to demonstrate a proven ability in the following areas, from the agency’s performance management model:
Competencies:
o Knowledge – possesses appropriate subject matter expertise.
o Work Ethic and Productivity – produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
o Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
o Effective Communication – communication is clear, precise, and timely; understands their audience and display confidence in delivering their message.
o Teamwork – encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

**Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.**

EMERGENCY PREPAREDNESS SPECIAL - 94612

1. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or

2. A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in "1" above; or

3. A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed “1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.

Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in ""1"" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.