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Chief of Training

Job Description

The New York City Taxi and Limousine Commission (TLC) is the agency responsible for licensing and regulating New York City’s Medallion (Yellow) taxicabs, for-hire vehicles (community-based liveries, black cars and luxury limousines), commuter vans, and paratransit vehicles. Combined, TLC regulates industries that are responsible for over 1,000,000 trips each day. The TLC’s role is to ensure that each passenger’s riding experience is safe, comfortable and convenient, and that TLC-licensed drivers are driving safely.

Under the direction of the Assistant Commissioner of the Enforcement Division, the Chief of Training will oversee TLC’s Uniformed Services Bureau Training Academy, which is responsible for training classes of new cadets, refresher field training, and leadership and supervisory training. The Chief of Training will plan, organize, implement and coordinate the TLC USB Training Academy, including entry-level training, advanced and specialized training, annual in-service training and other criminal justice in-service career development; and direct the development and distribution of materials and information concerning all USB educational and training programs. In coordination with TLC’s Legal Division, the Chief of Training will manage the development and implementation of high-quality training and continued education for field officers who engage in complex enforcement operations that require excellent judgment and skilled application of law and regulation related to facts available in the field and inspectors who conduct onsite DMV and TLC vehicle inspections.

The Chief of Training will also oversee the scheduling of personnel for training, seminars and ceremonies, including the reservation of required facilities; coordinate with the New York State Division of Criminal Justice Services, New York City Police Department, Port Authority of New York and New Jersey Police Department, and other agencies to ensure equivalent training standards; and attend meetings and interact with local, state, and federal agencies involved with the New York State and New York City Law Enforcement Training Programs. The Chief of Training will also be responsible for evaluating all training programs contracted to outside vendors, as well as preparing and maintaining Standard Operating Procedures, Department Manuals, including the Enforcement Division Patrol Guide, and other instructional materials.

To Apply:

Please go to cityjobs.nyc.gov and search for Job ID# 690302 or click the "Apply" button below.

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.

APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.

Job Location:

3189 123rd Street
College Point, NY

Qualifications

1. A four year high school diploma or its equivalent, and six years of full-time experience in criminal justice or law enforcement; at least eighteen months which must have been in an administrative, managerial, executive capacity or supervising enforcement personnel. Education received at an accredited college may be substituted for the work experience cited above at the rate of one year of college for six months of experience, up to a maximum of four years of college for two years of experience. In addition, a master's degree from an accredited university may be substituted for up to one additional year of the general experience on the same basis as described above; or

2. A satisfactory equivalent of education and experience as cited above. However, all candidates must have the eighteen months of administrative, managerial, executive experience or supervising enforcement personnel as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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What You Should Know About Chief of Training, City of New York

The New York City Taxi and Limousine Commission (TLC) is on the lookout for a dedicated Chief of Training to join our team in College Point, NY. In this vital role, you'll be at the forefront of developing and overseeing our Uniformed Services Bureau Training Academy, ensuring that our new cadets and seasoned field officers receive the top-notch training they need. You'll collaborate closely with the Assistant Commissioner of the Enforcement Division to shape comprehensive training programs that encompass everything from entry-level instruction to advanced field training. Your expertise will help create materials that effectively convey the nuances of law and regulation to our enforcement personnel, enhancing their ability to handle complex situations on the job. Plus, you’ll coordinate with various agencies, ensuring that training standards are met across the board. Not only will you manage scheduling for training, seminars, and ceremonies, but you'll also be involved in evaluating external training programs to maintain high quality. This is an opportunity to make a real impact in an agency that is responsible for over 1,000,000 trips every day, helping us ensure safety and comfort for all passengers. If you have a passion for law enforcement education and a vision for training innovation, come join us to lead the next generation of TLC professionals!

Frequently Asked Questions (FAQs) for Chief of Training Role at City of New York
What does the Chief of Training do at the New York City Taxi and Limousine Commission?

The Chief of Training at the New York City Taxi and Limousine Commission is responsible for overseeing the training programs for enforcement personnel. This includes the management of the Uniformed Services Bureau Training Academy, planning and implementing training for new cadets, specialized in-service training, and ensuring that all training aligns with legal standards and best practices.

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What qualifications are needed for the Chief of Training position at TLC?

To qualify for the Chief of Training position at the New York City Taxi and Limousine Commission, candidates must possess a four-year high school diploma and at least six years of full-time experience in criminal justice or law enforcement. Notably, eighteen months must be in a managerial or supervisory capacity, ensuring that you have significant leadership experience.

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How does the Chief of Training contribute to the TLC's mission?

The Chief of Training contributes significantly to the New York City Taxi and Limousine Commission's mission by ensuring that all training programs meet high standards. This role focuses on equipping enforcement officers with the skills needed to ensure safe and effective operations, directly impacting the quality of service experienced by over a million passengers each day.

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Where is the Chief of Training position located?

The Chief of Training position is based in College Point, NY. This location provides a centralized hub for coordinating training activities and working with various local and state agencies involved in law enforcement training.

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What are the responsibilities of the Chief of Training regarding training materials?

The Chief of Training is responsible for the development and distribution of materials related to educational and training programs. This includes Standard Operating Procedures and Department Manuals, ensuring that they are up-to-date and align with regulatory demands and best practices.

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What kind of experience is required for the Chief of Training role at TLC?

Candidates for the Chief of Training role at the New York City Taxi and Limousine Commission should have extensive experience in criminal justice or law enforcement, with at least eighteen months in a managerial or supervisory role. This experience is essential for effectively leading and mentoring others in a training environment.

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What makes the Chief of Training role at TLC a unique opportunity?

The Chief of Training role at the New York City Taxi and Limousine Commission is unique because it allows individuals to shape the training of professionals who ensure public safety and comfort. With the chance to influence training standards and collaborate with various law enforcement agencies, this position offers an impactful leadership role in a vital city agency.

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Common Interview Questions for Chief of Training
What strategies would you implement to enhance training programs for field officers?

In answering this question, highlight the importance of feedback from officers in the field, continuous assessment of training methodologies, and integrating real-world scenarios into training sessions. Emphasize your commitment to evolving training based on current trends and the specific challenges officers face.

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How would you manage the scheduling of multiple training sessions?

Detail your organizational skills and familiarity with project management tools. Explain how you'll prioritize training needs based on urgency and impact, and mention how you'd ensure communication with all stakeholders involved to avoid conflicts and maximize attendance.

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Describe your experience in developing training materials and programs.

Provide examples of past experiences where you created training content, including what subjects you covered and how you measured effectiveness. Reflect on the importance of adapting materials to different learning styles and the feedback mechanisms you used for continuous improvement.

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What role do you believe continuous education plays in law enforcement training?

Discuss how continuous education is crucial for adapting to the evolving laws and challenges faced by law enforcement. Emphasize the need for ongoing skill development and how it contributes to overall public safety and officer confidence in the field.

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How do you approach collaboration with external agencies for training standards?

Highlight your communication and partnership skills. Describe previous experiences where you worked with external agencies, focusing on aligning training programs with shared goals and standards. Emphasize the benefits of these collaborations in ensuring comprehensive training and development.

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Can you provide an example of a leadership challenge you faced and how you overcame it?

Share a specific example and detail the situation, the actions you took, and the outcome. Focus on your leadership style and how it helped in facilitating teamwork, resolving conflicts, or driving initiatives to bring about positive change.

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How do you evaluate the effectiveness of training programs?

Explain your approach to evaluating training effectiveness, including qualitative and quantitative measures such as surveys, assessments, and performance metrics. Stress the importance of continuous feedback and willingness to adapt programs based on the evaluation results.

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What is your vision for the future of law enforcement training?

Articulate a clear vision that incorporates advancements in technology, such as e-learning and simulation-based training. Discuss the importance of inclusivity and how to prepare officers to handle diverse communities and complex scenarios.

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How would you handle resistance to new training procedures from staff?

Talk about the importance of empathy and clear communication when addressing concerns. Highlight your strategies for involving staff in the development process to foster buy-in and how you would provide support to help acclimate them to new procedures.

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What do you believe are the key skills required for a Chief of Training?

Discuss skills such as leadership, communication, organizational abilities, and an in-depth understanding of law enforcement practices. Emphasize your ability to mentor and inspire others while being adaptable to the needs of your team and the agency.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 29, 2024

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