Call Center Representative - job 1 of 2

IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR HAVE TAKEN THE BRIDGE EXAM WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT CLERICAL ASSOCIATE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of the DOF business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Land Records Division maintains all official records of Real and Personal property transfers such as deeds, mortgages, and leases.

The Land Records Division records (annually) approximately 500K documents and collects revenue of $5 Billion. Units in the division include Cashiers, Customer Service, Examination, Quality Review and the Research and Correction Unit.

The selected candidate's duties and responsibilities for this position include, but are not limited to:
- Assisting customers in the public area with the preparation of the required cover pages for document submissions.
- Intake, scan and return documents presented to the City Register offices for recording by mail or in person.
- Process certified document requests.
- Pulling microfilm/ microfiche and Land Records books upon request.
- Refiling and keeping Land Records books in the library area in order.
- Cashiering and opening mail.
- Researching property ownership.
- Working on Special projects in the division as needed.

Additional Information:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CLERICAL ASSOCIATE - 10251

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.