Nurse Manager (Quality Management) - Dept. of Public Health (2322)

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening:  Friday, March 28, 2025.
• Application Deadline: Application filing will close on or after Friday, April 11, 2025.
• Salary: $191,438 to $278,642 annually.
  • https://careers.sf.gov/classifications/?classCode=2322
• Appointment Type: Permanent Civil Service
• Recruitment ID: CBT-2322-152174

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The 2322 Nurse Manager (Quality Management) supervises, plans, assigns, directs, and monitors the clinical and administrative activities of Registered Nurses and ancillary staff in an assigned area; oversees and evaluates patient care through observations and chart review; articulates, teaches, interprets and enforces general and community health policies, protocols, procedures, and services; assists in developing and managing the budget; coordinates activities with other departments, programs, community agencies, schools, and civic groups; assesses the need for staff development and plans ongoing education programs; may be assigned management responsibilities in programs requiring highly specialized knowledge in areas such as Quality Improvement, Utilization Management, Nursing Systems/Operations Management, Infection Control, Epidemiology, Sterile Processing, or manages the nursing care component of a Workers Compensation Division.

Essential Duties

1. Provides direction and oversight of safe, high quality, efficient, and cost-effective home health services while staying in compliance with state and federal regulations and all agencies such as licensure requirements, Center for Medicare and Medicaid Services, and Title 22 regulations.
2. Serves as an expert for CMS Conditions of Participation, California Title 22 and other relevant standards and regulation requirements and ensures San Francisco Health Network departments are in compliance with all applicable accreditation and licensing requirements.
3. Provides the necessary vision and leadership to effectively motivate and direct the Department in developing and achieving goals and objectives that are congruous with the values, mission and strategic plan of San Francisco Health Network.
4. Orient new staff to regulations and compliance.
5. Monitors staff performance supervision and evaluation, including providing feedback, conducting appraisals, and offering training for process improvement.
6. Provide clinical consultation and recommendations to case managers by meeting and collaborating with various agencies for identified high risk or complex clients.
7. Acts as liaison within the agency and with the San Francisco Health Network for Quality Management by coordinating quarterly meetings, preparing reports, handling Additional Documentation Request (ADR), and participating in San Francisco Health Network (SFHN) committees to improve care and resolve network-wide issues.
8. Consistently addresses client concerns and complaints.
9. Develop and/or implement variety of policies and procedures related to emergency, infection control and safety to improve patient care and outcomes.
10. The 2322 Nurse Manager (Quality Management) may perform other duties as assigned/required.

How to qualify

LICENSE: Possession of a valid, including temporary or interim, California Registered Nurse License issued by the Board of Registered Nursing (BRN); AND

EDUCATION: Possession of a baccalaureate degree from an accredited college and/or    university in Nursing, Nursing Administration, or a closely related field; AND

EXPERIENCE: Two (2) years (equivalent to 4,000 hours) of experience in Nursing Quality Management, Nursing Quality Improvement, or Nursing Utilization Management in acute care hospital, clinic, home health agency or other health care setting.

Substitution: Two (2) years of additional experience as an Assistant Nurse Manager/Charge Nurse in a licensed home health agency, long-term care facility, or other hospital setting may be substituted for the educational requirement. One (1) year (2,000 hours) of work experience is equivalent to 30 Semester Credits or 45 Quarter Credits.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. 

Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Assessment Component
Candidates that meet the minimum qualifications will be invited to participate in a Training and Experience Evaluation that is designed to measure the knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance in this position.

Training and Experience Evaluation: (Weight: 100%)

The link to the training and experience evaluation will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the training and experience evaluation in the time frame indicated and must submit the completed questionnaire as directed to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their responses. Candidates must achieve a passing score on the training and experience evaluation to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of 10 Scores.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

How to apply:

Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.  

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference
• Seniority Credit in Promotional Exams 

If you have any questions regarding this recruitment or application process, please contact the analyst, Juan Pablo Gonzalez at [email protected] or (628)271-7243.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.