Information Technology (IT) Project Manager (5502) - Department of Technology

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here:https://forms.office.com/g/feWxA9hCdR

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:  

• IT Project Management Office  

• Enterprise Application Services  

• Cloud Center of Excellence  

• IT Operations and Support including the Service Desk and NOC  

• City Infrastructure including the Network, Telcom and Data Centers  

• Office of Cybersecurity including Cyber Defense, Identity Management, and Disaster Recovery  

• Public Safety Systems and Municipal Broadband Fiber  

• SFGovTV Broadcasting Services  

• IT Finance and Administration Services 

• Emerging Technologies 

Why Join Us?  At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. 

Benefits of Working for CCSF   In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees: 

• Competitive pay, benefits, and retirement options 

• Career growth opportunities through training, internal mobility, and subsidized education 

• Diverse work environment in a diverse city 

• We offer employees the ability to work from home one (1) day a week while spending the other four (4)  days in our San Francisco office, promoting both collaboration and work-life balance 

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!  

The DT Project Management Office (PMO) oversees a portfolio of 100+ IT projects, leading critical initiatives that modernize IT infrastructure and applications. Our focus includes AI adoption, cloud transformation, business automation, case management, CRM, data management and data lakes, collaboration tools, network and voice modernization, data center optimization, wireless access, public safety radio, cybersecurity, IT resiliency, and service management.

We are seeking an experienced IT Project Manager to drive complex, mid-to-high impact projects that support the City’s growing business and technology needs. You will lead cross-functional teams to deliver projects that enhance services for residents, increase productivity, improve security, drive innovation, and reduce costs. As an IT Project Manager, you will collaborate closely with business and technology stakeholders, leadership, vendors, and team.  We are looking for a candidate with the following attributes: 

• Excellent verbal, written, and interpersonal communication skills, with the ability to present complex information to both technical and non-technical audiences.
• Strong leadership in a matrixed environment, motivating teams and fostering collaboration to achieve project goals, while managing multiple tasks, activities, and projects.
• Skilled at building consensus, influencing stakeholders, and driving decisions through effective communication and relationship-building.
• Proficient in change management, conflict resolution, and delivering solutions to overcome project delays and challenges.
• Ensure projects align with strategic objectives, translating goals into actionable plans, prioritizing work, and conducting gap analyses as needed.
• Develop and manage business cases, project charters, schedules, budgets, and staffing plans for complex, mid-to-high cost, multi-year, and mid-to-high risk IT projects. Experience identifying and managing risks, issues, critical path and project changes.
• Proven ability to lead cross-functional high budget projects to successful outcomes, driving measurable improvements, stakeholder engagement, and value delivery.
• Experience with project financial principles, including budget management, procurement processes, drafting RFPs and contracts, vendor evaluation, and managing third-party consultants.
• Generate data-driven project reports, providing ongoing statistical updates on project performance and progress.
• Strong decision-making skills with sound judgment in project execution and resource allocation.
• Utilize portfolio and project management tools, processes, and methodologies to manage complex timelines and resources.
• Prepare and present project updates, reports, and recommendations to leadership, committees, and client departments.
• Maintain relationships and collaborate with other City agencies and external stakeholders.
• Mentor and coach junior project staff as needed.
• Demonstrates accountability, ownership, and a results-oriented mindset, with strong attention to detail.
• Fosters a feedback-driven culture, promoting professional ethics, transparency, and integrity.
• May serve as a Disaster Service Worker, as required.

Appointment Type 

Temporary Exempt (TEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. 

Work Location 

Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary. 

Nature of Work 

The incumbent must be willing to work on-site at our San Francisco office in person four (4) days a week and one day remote as determined by the department. Travel within San Francisco may be required. 

A Bachelor's Degree in Computer Science, Information Technology or other related field and two years of experience implementing and managing integrated information systems projects, OR six (6) years of experience implementing and managing integrated information systems projects.

Desirables Education/Training/Certs, Experience and Skills 

• Four (4) years or more of verifiable experience as a Project or Program Manager, leading enterprise-wide IT projects within a mid-to-large organization.
• Current Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Agile/Scrum Master certification, or equivalent.
• Familiarity with project financial principles and procurement processes, including drafting RFPs, vendor evaluation, and contract management.
• Possession of Information Technology Infrastructure Library (ITIL) certification or LEAN certification.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Compensation information  

$89.75 (hourly) or $186,680 (annually) 

How to Apply  

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before May 4, 2025. 

• Your application MUST include a resume.  To upload, please attach using the "additional attachments" function. 

• To be considered you must complete the supplemental questionnaire:   https://forms.office.com/g/feWxA9hCdR

• You may contact Lawlun Leung via email at [email protected] with questions regarding this opportunity. 

• Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted. 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.