IT Analyst - Quoting Software Support

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive national footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows; vinyl siding; metal accessories; metal roofing and wall systems; and insulated metal panels.

The IT Analyst - Quoting Software Support is responsible for providing technical support and expertise in the implementation, maintenance, and optimization of our quoting software systems. The ideal candidate will possess strong problem-solving skills, a thorough understanding of software systems, and the ability to communicate effectively with both technical and non-technical stakeholders.

DUTIES AND RESPONSIBILITIES

• Provide technical support to trouble shoot and resolve software issues reported by end-users
• Monitor system performance and proactively identify potential issues.
• Perform regular system maintenance and updates to ensure optimal performance.
• Collaborate with software vendors for advanced support and issue resolution.
• Participate in the implementation of new quoting software or upgrades, including requirement gathering, testing, and deployment.
• Work with cross-functional teams to ensure seamless integration with other systems and processes.

Must have:

• Minimum of 2-3 years of experience in IT support, preferably with a focus on quoting or similar software.
• Experience with software implementation, configuration, and troubleshooting.
• Strong analytical and problem-solving abilities.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with database management and SQL

Desirable:

• Proficiency Paradigm Quoting and Configurator Software

Professional Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.

All your information will be kept confidential according to EEO guidelines.