Change Management Leader

Job Summary

A company is looking for an OCM Leader to drive customer success and operational excellence through change management initiatives.

Key Responsibilities

• Lead deployment management of the Unified Experience to customers
• Manage onboarding funnels and customer outreach strategies
• Serve as the primary point of contact during hypercare periods and lead customer feedback loops

Required Qualifications

• 8+ years of experience in change management, customer success, or deployment leadership
• Bachelor's degree in Business, Communications, Project Management, or related field
• Advanced Excel skills and experience with Power BI for analytics
• PMP or Prosci Change Management certification is a plus
• Project management mindset with proven ability to manage multiple deployments