QA Manager (QB-QAM-20250328)

We are looking for an energetic and talented QA Manager with a strong understanding of how to implement

a world class QA program for an Agile Product Development environment. This is an opportunity for the

right candidate to have a huge impact and be part of a growing team in a fast-moving, exciting, and

entrepreneurial space.

As our QA leader, you'll work in a Scaled Agile environment with over 100 technology professionals across

multiple geographies, collaborating with both employees and outsource partners to drive quality

excellence

• Lead and evolve our QA strategy, processes, and execution across all products
• Collaborate closely with development leadership in a "QA shift left" approach
• Work with Squads and Team Leads to achieve quality objectives and improve testing
• methodologies
• Design and implement comprehensive testing strategies including manual and automated testing
• Facilitate the development and implementation of API and strategic UI automation testing
• Oversee and improve test case management, test execution, smoke testing, and desk checks
• Implement and enhance performance testing and scalability testing protocols
• Provide technical guidance and mentorship to QA team members
• Identify opportunities for process improvement and drive their implementation
• Help make high-level technical decisions related to quality assurance infrastructure

• 7+ years of QA experience in a product development environment
• 3+ years in a QA leadership role
• Strong experience with test automation frameworks and tools, particularly API automation
• Experience with test case management systems and test execution frameworks
• Proficiency in performance testing and scalability testing methodologies
• Experience implementing and managing automated testing pipelines
• Knowledge of modern CI/CD practices and their integration with QA processes
• Experience working with cloud-based and hybrid-cloud architectures
• Understanding of Behavior-Driven Development frameworks like Cucumber
• Experience with operational activities - monitoring, alerting, reporting, etc.
• Background in training and mentoring QA engineers

• Familiarity with .NET & Vue.js and AWS environments a strong plus
• Knowledge and/or experience with AI in QA a strong plus
• Experience testing restaurant technology or POS systems
• Familiarity with testing UWP/Windows Store/Windows/WPF applications
• Experience with application monitoring solutions
• Background in DevOps practices
• Knowledge of accessibility testing
• Experience with security testing methodologies

• Proactive mindset - enjoys and exhibits a high degree of ownership
• Experience working in a product company with enterprise software development
• Ability to work collaboratively with cross-functional teams
• Comfortable working in a fast-moving, ambitious environment with high expectations
• Strategic thinker who can balance immediate needs with long-term quality goals
• Flexible mindset and able to deal with ambiguity while bringing clarity
• Excellent communication skills - in person, on the phone, and in writing
• Comfortable communicating with peers, juniors, seniors, and executives
• Intellectually curious, forward-thinking, willing to suggest and try new technologies and creative approaches to quality challenges