Key Holder (NYC) - job 1 of 2

Catbird is looking for experienced Key Holders to join our retail team in NYC. As a Key Holder, you will be a leader on our store team assisting with the store operations and supervision of staff. 

About Catbird

In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values:

-We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity

-We believe in making and selling things people will want to keep forever and will bring continuous joy.

-We believe in doing everything we can ourselves. 

-We believe in always thinking of the long game and not focusing on a quick profit.

-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.

-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

• Lead by example and provide support to both customers and team members on the sales floor.
• Set the tone for exceptional customer service by leading with professionalism and warmth.

• Support team development through coaching, real time feedback, and encouragement.
• Contribute to a warm, inclusive, and collaborative team environment that reflects our brand values.
• Weld Catbird’s forever jewelry line onto our customers with consistency and care.  
• Maintain a strong product knowledge to educate customers and make thoughtful recommendations in an authentic and engaging way.
• Resolve customer concerns and ensure every experience ends on a positive note.
• Assist with opening and closing procedures.
• Maintain store presentation by restocking, tidying, and supporting merchandising needs as needed.
• Follow safety protocols and company policies to help ensure a safe and respectful store environment.

• Bring strong attention to detail and a sense of ownership to both customer-facing and operational responsibilities.

• Prior retail leadership experience.
• Understands the importance of an elevated customer experience, with a passion for creating meaningful, lasting connections.
• Naturally warm and personable demeanor. Comfortable initiating conversations and engaging authentically with customers.
• Strong alignment with brand values and a genuine interest in the product and the story behind it.
• Sales driven and motivated by meeting goals (while maintaining a thoughtful customer experience!)
• Dependable, flexible, and adaptable to the changing needs of the store. Availability on weekends, holidays, and blackout periods.
• Ability to prioritize effectively in fast paced environments. 
• Positive attitude and strong interpersonal skills. Enjoys connecting with both customers and team members.
• Preferred experience in luxury retail, fine jewelry, or clienteling.

• Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children

• Dental and vision insurance options

• Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses

• Two weeks of accrued vacation and 7 sick days

• Life insurance (1x annual salary) fully covered by Catbird

• Voluntary life insurance and short/long-term disability at reduced group rates

• 7 days of backup childcare (in-home or at a Vivvi childcare center)

• Catbird employee discount: 50–70% off the Catbird line and 30% off designer pieces

• 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)

• Parental leave: 20 weeks total, with 12 weeks fully paid

• Pre-tax transit benefits to help save on commuting costs

• Professional development stipend: $200/year, plus access to workshops and talks throughout the year

• The Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our values—over $2MM donated to date

• Cold brew in the summer

• Team bonding events and happy hours

• A warm, casual work environment where people can truly be themselves