Client Care Coordinator

At Care Partners At Home, we believe in making a meaningful difference in the lives of our clients and their families by providing compassionate, reliable, and personalized care services. We are a trusted leader in the home care industry, dedicated to creating an environment where clients feel supported, caregivers feel valued, and our team members thrive.

Our mission is simple: to deliver exceptional care with heart. We pride ourselves on fostering a culture of collaboration, innovation, and professional growth. Whether it's empowering our caregivers, ensuring the highest standards of service for our clients, or supporting our team behind the scenes, we are united by our commitment to making care personal.

When you join Care Partners At Home, you're not just taking a job—you’re joining a family that values your talents, invests in your growth, and appreciates the work you do to make a real impact.

If you’re looking for a rewarding career where you can grow, feel supported, and truly make a difference, Care Partners At Home is the place for you!

Become a Care Partner-Join a team of leaders dedicated to driving clients towards health and rehabilitation!

The Care Partners At Home Client Care Coordinator is responsible for the day-to-day scheduling and coordination of Personal Care Attendant and Caregiver assignments. A critical component of this role is demonstrating the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, superb follow-through, consistency, first-rate customer service, and exceptional client satisfaction.

Responsibilities:

• To lead first by demonstrating a complete understanding of the Care Partners At Home mission: We will create deep, meaningful relationships with our clients, their families, our associates, and partners, resulting in the establishment of high-energy environments focused on true person-centered caring while increasing the quality of their lives and ours in every interaction.
• Participates in and supports the agency’s performance improvement activities
• Complies with all agency policies and procedures
• Maintains confidentiality of client, Associate, and agency operations
• Promotes client, personnel, and office safety
• Schedules service visits per directions of supervisor or designee.
• Assists with the referral/intake process for clients needing agency services.
• Verifies third-party insurance coverage (if required)
• Ensures all visits are scheduled in a timely manner and assigned as needed
• Presents a professional appearance and promotes a positive work environment
• Serves as receptionist/operator as assigned
• Assists in obtaining client satisfaction surveys
• Performs other duties as requested

Benefits: 

• Pay: $22.00 - $25.00 per hour
• Transparent and Success-driven Commission & Bonus Plans
• Generous PTO Plan and encouragement to USE IT!
• 401k Match & Roth IRA Options
• Multiple Health Plan Options (HMO, PPO, etc) for self and dependents
• Flex-Spending Account Options
• Dental, Vision, and Life Insurance options (90 days)
• Company-paid Career development opportunities for employees who exhibit the ability and desire to develop leadership skillset
• Team events, company lunches, free snacks, modern workspace
• Dog-friendly office – so long as Fido is trained
• Cultural: Forward-thinking, collaborative work environment focusing on teamwork, positivity, open-mindedness, and creative problem-solving
• Work with industry experts who can mentor and support your personal and professional growth
• Training and structure that will allow you to succeed at Care Partners and beyond.

Schedule:

• Monday – Friday, Tuesday – Saturday, or Sunday - Thursday
• 8:00 am - 5:00 pm
• Job Type: Full-time in office

Requirements: 

• Must have high school diploma or GED.
• Must be at least 18 years’ old
• Must have effective oral and written English communication skills to work with clients/family and ability to listen without imposing personal values or beliefs
• Must be able to follow instructions to complete work as assigned
• Ability to maintain confidentiality about clients receiving agency services
• Maintains current state driver’s license and a dependable insured automobile, if needed
• Demonstrates computer literacy and able to use scheduling software
• Provides written proof of health status and ability to lift, bend, squat the level and amount determined by each job assigned
• Demonstrated self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously
• Presents a neat appearance and positive work attitude
• Experience working in a high stress environment with multiple demands
• Coordinate multiple tasks simultaneously.

Preferred: 

• Prefer an associate or bachelor’s degree in Business Management, Business Administration or equivalent
• Prefer at least one-year in-home service scheduling

All your information will be kept confidential according to EEO guidelines.