Associate Liaison Coordinator

Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare

At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.

Why Work With Us?

Because we care about people – and that includes you! We’re a company that’s all about creating meaningful connections and building supportive environments, not just for our clients and clinicians, but for our team too. Here’s what you can expect:

✨ A people-first culture where your ideas are welcomed and your contributions valued.

🌍 A collaborative, remote-friendly team that supports flexibility and work-life balance.

🚀 Opportunities to grow your career and shape how we engage and support our clinicians.

🎉 Plus, opportunities to collaborate and hang out with some brilliant team mates!

What You’ll Be Doing

As an Associate Liaison Coordinator, you will play a key role in ensuring smooth communication between our patients and clinical associates. Your work will directly contribute to the efficiency of our operations and the quality of our service. Your responsibilities will include:

• Sending final outcome letters to patients in a timely and accurate manner.
• Coordinating amendments to documentation as required.
• Updating internal platforms and tools with accurate and relevant data.
• Following company policies and regulatory compliance requirements in all duties.
• Performing a variety of administrative tasks and support across the organisation where needed.
• Collaborate with cross functional teams to ensure quality on associate documentation.

What you need to succeed in this role:

• Skilled Communicator - You're good at explaining things to people in written or verbal communication and you are thoughtful in all of your interactions
• Client Support Experience - role within a startup environment or a healthcare environment
• Attention to detail - You don’t miss a beat when it comes to data entry and written communications
• Highly Organised - You know how to stay on top of moving parts and can jump from speaking with a patient on the phone to getting to the bottom of a missing order
• Passionate and Driven - You are driven to deliver the best support to our associates and patients
• Team Player - you enjoy working collaboratively and learning from your team
• Tech-savvy - Proficiency using digital tools and platforms to manage documentation and workflows.

It’s a great bonus if you have:

• Experience working with electronic patient records (EPR) systems such as EMIS.
• Knowledge of healthcare terminology and practices.
• Previous administrative experience in a fast paced remote start-up!

What You Can Expect from Us

• Competitive salary £27 - £29k
• Work remotely from anywhere (within UK office hours)
• 30 days holiday (includes UK public holidays)
• Team get-togethers
• A paid day off on your birthday
• Office equipment when you join
• Home office Stipend to make sure you’re set-up for success
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups

Our Hiring Process

We aim to make our hiring process as streamlined as possible.

Shortlisted candidates will:
Stage 1: Complete a skills competency assessment.

Stage 2: Competency call with our Talent and People Ops Manager.

Stage 3: Call with another member of the Senior Leadership Team.

Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!

At CARE ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.