Graduate Software Engineer - Customer Engineering

As a Graduate Software Engineer at Capital Markets Gateway LLC, your main role will involve integrating clients with CMG’s products and services. You'll be responsible for customer support inquiries, diagnosing and resolving issues, and educating clients on the platform's capabilities. This multifaceted position requires exceptional communication skills and a collaborative mindset to ensure high levels of customer satisfaction.

To excel as a Graduate Software Engineer at Capital Markets Gateway LLC, you'll need a degree in Computer Science, excellent communication skills in English, and a desire to learn about the platform's architecture and best practices. Familiarity with Python, REST APIs, and a basic understanding of customer support tools like HubSpot will also be beneficial in delivering top-notch service to clients.

Capital Markets Gateway LLC fosters an inclusive and collaborative culture for Graduate Software Engineers. You'll be part of a team that values innovation, encourages knowledge sharing, and promotes personal growth. The company is committed to diversity and provides various perks, including team lunches, tech courses, and flexible working hours to ensure you thrive in your role.

As a Graduate Software Engineer at CMG, you will directly impact the success of our clients by providing exceptional support and contributing to product development. By identifying client pain points and opportunities, you can influence product direction while ensuring that client needs are met through prompt, effective solutions.

New Graduate Software Engineers at Capital Markets Gateway LLC can expect comprehensive onboarding, where you'll be immersed in the company’s culture and trained on our technology stack. The company provides guidance and resources to help you develop a strong understanding of the CMG platform, ensuring you feel prepared and confident in your role.

Capital Markets Gateway LLC offers a competitive benefits package for Graduate Software Engineers, including unlimited vacation, fully funded meal vouchers, and a Multisport card contribution. You will have access to language courses, tech conferences, and a newly renovated office in central Brno, alongside team-building events and flexible work options.

Customer Engineering is critical at Capital Markets Gateway LLC as it bridges the gap between product, engineering, and sales. The team ensures that client relationships are strong by providing technical support and onboarding, enabling successful product implementations and overall satisfaction, which play a vital role in our company’s mission.

When diagnosing technical issues, I begin by gathering detailed information from the client to fully understand the problem. I would use methodical troubleshooting steps, starting with the most common issues and leveraging documentation and resources from CMG, ensuring that I commitment to finding the best solution.

While my experience with REST APIs is basic, I'm eager to learn more. In previous projects, I've worked with APIs to retrieve and send data, and through this role, I wish to deepen my understanding of RESTful practices and integrate this knowledge to support client queries effectively.

For effective communication with clients, I focus on clarity and empathy. I actively listen to their concerns, ensuring I repeat back to them to confirm understanding. I also adjust my communication style based on the audience, ensuring technical information is explained in an accessible manner.

Handling multiple customer inquiries requires effective prioritization and time management. I would assess each inquiry based on urgency and impact, use tools like HubSpot to track progress, and communicate transparently with clients about expected timelines for resolution.

I am drawn to Capital Markets Gateway LLC due to its innovative approach in the financial technology space and its commitment to client success. The opportunity to collaborate with talented individuals while learning and growing in a supportive environment excites me, and I appreciate the company’s strong focus on diversity and inclusion.

I understand that CMG’s platform is a robust tool used by equity capital market professionals, designed to enhance the connection between investors and underwriters. I am particularly interested in how the platform supports nearly 135 buy-side firms and global investment banks, and I am eager to learn more about its functionalities.

My approach to learning new technologies involves setting clear goals and leveraging various resources, such as online tutorials, hands-on practice, and collaboration with peers. Additionally, I find that exploring real-world applications helps solidify the knowledge I acquire.

Documentation is essential in software support, as it provides a reference for troubleshooting, onboarding, and ensuring consistency in solutions. I see it as a critical tool for knowledge transfer that can improve team efficiency and allow for quicker responses to client inquiries.

In a previous project, I faced a complex issue involving a software bug affecting deliverables. I gathered team insights, facilitated brainstorming sessions, and through collaboration, we identified the cause and implemented a solution, ultimately improving efficiency and client satisfaction.

Successful Graduate Software Engineers should possess strong analytical skills, an eagerness to learn, excellent communication abilities, and a collaborative mindset. Being adaptable and having a problem-solving approach are also crucial to thrive in a dynamic environment like CMG.