Business Systems Analyst (CcaaS/Contact Center)- (Hybrid - Toronto)

Capco – The Future. Now.

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.

Let’s Talk About You

You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role.

Let’s Get Down to Business

Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced talent exceptional domain expertise who can work directly with our clients on mission-critical projects.

Responsibilities 

• • • Independently elicit, analyze and interpret business and technical requirements, driving teams towards a solution 
    • Work with development and business leads to create clear agile user stories actionable by development with a minimum of questions 
    • Create strong client relationships across departments, and act as a SME within the wider team 
    • Understand JSON schema's and be able to provide detail in user stories on where data should be saved 
    • Understand API specs and be able to provide detail in user stories on the flow of data 
    • Understand and interpret architectural diagrams, suggest innovative solutions to client challenges becoming a trusted advisor 
    • Respond to development and testing teams requests for clarity 
    • Take full responsibility for all documented work activities. 

• •  

  Show Us What You’ve Got

  It will be very useful if you have some or all of the following skills and experience: 

  • • • 5+ years of technical Business Systems Analyst experience.
      • Previous experience with Contact center
      • Previous experience with CcaaS
      • Through understanding of APIs and Swagger 
      • Through understanding of WSDLs and other legacy integration patterns 
      • Demonstrated knowledge and experience using Jira, Confluence and Bitbucket 
      • Excellent ability to create technical user-stories that align with project plan and scope 
      • Independently leading sessions to gather information and requirements from key stakeholders 
      • Knowledge of process re-engineering will be an advantage 
      • Effective communicator – experience liaising between stakeholders and users 
      • Demonstrated ability to develop strong relationships with key stakeholders, as well as other across the team/department 
      • Ability to work across other related roles, for example a Scrum Master, as required 
      • Ability to create and assist with test-case and test tools 
      • Agile methodology experience 
      • Financial industry experience 
   

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Now Take the Next Step

We have:

• Access to industry-focused talent globally
• Ability to leverage best-in-class innovative products and solutions for complex architecture and large-scale transformation
• Extended global geographic market reach
• Ability to capitalize on our client footprint and deep domain expertise within financial services and energy

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For more information about Capco, visit www.Capco.com.

We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.