Customer Success Manager

The Role  

We're looking for a Customer Success Manager who is passionate about driving customer outcomes, building trust-based relationships, and contributing to meaningful growth in a fast-paced and collaborative environment. In this role, you will support enterprise customers from the Go Live phase, managing user communication, training, customized content, webinars, and operational efficiency. You will identify trends and monitor usage, engagement, performance data, and the success of transactions to uncover opportunities and mitigate risks.

You will provide personalized recommendations to enhance platform utilization and client satisfaction, and participate in regular business review meetings. Collaborating with Support, Operations, Product, and Sales teams, you will resolve issues and ensure clear communication. Additionally, you will analyze support data, propose improvements, and work with the RVPs of Customer Success and Sales to grow accounts. This role reports to the Customer Success Team Lead.

Requirements

• 1-2 years of experience in a customer-facing role, ideally within the SaaS, financial operations, procurement, or enterprise tech industries
• Proven track record of managing multiple accounts simultaneously while maintaining a high level of service
• Exceptional written and verbal communication skills in English, A second language - an advantage 
• Strong analytical skills, including the ability to work with data, identify trends, and use insights to inform decisions
• Technically proficient with the ability to quickly learn and explain software solutions to non-technical users
• Strong business acumen with the ability to identify growth opportunities within accounts
• Highly organized and self-motivated, with the ability to work in a fast-paced and evolving environment
• This is a remote position, with potential business travel required once or twice a year

Why Work With Us

• We are humble, hungry, intelligent and collaborative 
• A flexible working environment
• We offer scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
• Team-building offsites and outings