Head of Strategic Accounts

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.

Join us in shaping the future of hospitality!

About the Role

Canary Technologies is seeking a Head of Strategic Accounts to own and grow strategic relationships with our largest customers. In this role, you will serve as the primary commercial point of contact for enterprise accounts, ensuring they achieve maximum value from Canary’s solutions while driving expansion opportunities. You’ll work closely with our Enterprise Customer Success team to deliver seamless deployments, identify areas for growth, and position Canary as a long-term strategic partner.

This role is perfect for a customer-centric leader who thrives in engaging senior decision-makers, developing tailored growth strategies, and advocating for customer needs across internal teams. If you’re passionate about digital transformation and have a strong track record of expanding enterprise accounts, we’d love to hear from you.

• Own the commercial relationship with enterprise customers, serving as the primary contact for business discussions while collaborating with the Enterprise Customer Success Manager to ensure seamless deployments and value realization
• Drive expansion opportunities by identifying and executing upsell and cross-sell initiatives, leveraging strong relationships to grow Canary’s footprint within existing enterprise accounts
• Engage senior decision-makers across operations, IT, finance, procurement, and other departments to align Canary’s solutions with their strategic objectives
• Champion business transformation initiatives by proactively identifying gaps, inefficiencies, and opportunities where Canary can deliver value—sometimes introducing ideas that customers haven’t yet considered
• Lead strategic account planning, collaborating with internal teams to develop tailored growth strategies for enterprise clients, ensuring long-term retention and revenue expansion
• Advocate for enterprise customers, working cross-functionally with Product, Marketing, and Sales to influence product development and go-to-market strategies based on customer needs
• Monitor deployment success metrics and leverage customer data to proactively identify engagement gaps, areas for improvement, and opportunities for further investment
• Serve as a trusted advisor, providing thought leadership and strategic recommendations to enterprise customers, positioning Canary as an indispensable partner in their digital transformation journey
• Stay ahead of industry trends and competitive movements within the hospitality sector to help shape Canary’s enterprise strategy and maintain a cutting-edge approach to customer success

• BA/BS degree required.5+ years of experience in Enterprise Account Management or Customer Success, preferably in hospitality technology or SaaS
• Proven ability to lead, manage, and deliver large-scale projects while ensuring business outcomes for enterprise customers
• Excellent client-facing and internal communication skills, with the ability to navigate complex organizations and engage senior-level stakeholders
• Strong business acumen with the ability to identify revenue expansion opportunities and align solutions to customer needs
• Problem-solving mindset and willingness to take a hands-on approach to ensure customer success
• Experience in strategic account planning and managing multi-threaded relationships within enterprise organizations
• Project Management Professional (PMP) certification is a plus, but not required

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days:  As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.  Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. 

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.