Call Center Quality Auditor

Job Summary

A company is looking for a Call Center Quality Auditor - Healthcare.

Key Responsibilities

• Demonstrate understanding of applicable Quality guidelines
• Conduct audits and provide feedback to reduce compliance risk
• Ensure appropriate usage of available resources by agents to respond to callers

Required Qualifications

• Experience in customer service call auditing, preferably in health care
• Bilingual in English/Spanish preferred
• High School Diploma / GED (or higher)
• Experience in a fast-paced office environment