Call Center Operations Specialist

Job Summary

A company is looking for a Specialist in National Workforce Management & Dialer.

Key Responsibilities

• Monitor call center operations and ensure compliance with laws and functionality of applications
• Communicate critical information regarding system performance and staffing recommendations to management
• Execute contingency plans for emergencies affecting call operations and manage high call volume messages

Required Qualifications

• High school diploma or equivalent
• 1-2 years of related experience in a call center environment
• Proficient in Microsoft Office applications, particularly Excel
• Flexible work schedule, including weekends
• Basic knowledge of call center planning and scheduling methodology