Professional Services Coordinator - North America

Professional Services Coordinator—North America

Position in North America located remotely.

To help our team provide first-rate consulting services, C-Serv is looking for a professional services coordinator that is both organised and passionate about their work.

You will be an integral part of our team, collaborating closely with clients and our team of IT consultants to ensure the smooth running of professional services projects. 

Your responsibilities in this position will include helping to streamline operations, monitoring the development of projects, and facilitating effective communication among all parties involved. The overall success of delivering our technology solutions will be enhanced by your meticulousness and proactive attitude.

• Serve as the primary point of contact for our North American consulting team, maintaining regular communication, building strong relationships, and ensuring their overall well-being. Support coordination of well-being initiatives, engagement efforts, and ongoing consultant support.
• Be the primary point of contact with our North American clients’ Professional Services Management teams, integrating into their team, building strong relationships, and actively coordinate their projects to ensure seamless execution.
• Coordinate with external end-customers to gather pre-engagement information and effectively schedule projects in. 
• Set up projects in our internal Project Services Automation software and manage projects in our clients systems
• Oversee, keep track of, and report on all consultant efforts, to enable accurate billing quotes to the client and securing purchase order approvals.
• Assigning our team of consultants to implementations; once consultants are assigned, mark in internal systems to prevent availability onto other engagements
• Supporting the consultant by completing any required processes once they’ve been assigned to a project 
• Actively keeping our clients aware of the team’s availability and monitoring the incoming project pipeline to identify upskilling opportunities
• Work with the clients to get purchase orders issued in a timely manner, then handling all billing for the North American team.
• Oversee the entire quarterly retainer financing process, including generating quotes and sending out invoices.
• Manage PTO records during the year, reporting back to the UK team for system integration.
• Coordinate closely with the consulting team’s line managers, monitoring their well-being, project performance and overall utilisation.
• Coordinate closely with our clients, ensuring that they are happy with the service and that the IT consulting team is executing at a high level. 
• Support managers with the upskilling of the IT team, liaising with clients to access the latest training tools available. 

Skill Requirements

• 3+ years of experience in a coordination or administrative role where client service/customer success is involved, preferably within a technology, customer support or consulting environment.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Exceptional communication skills, both written and verbal, to interact effectively with team members and clients.
• Proficiency in project management and productivity tools such as Microsoft Office Suite, Asana, or Trello.
• A level of financial accumen & understanding of maths/finances. 
• Experience with using Salesforce or similar CRM tools. 
• Ability to work collaboratively in a team-orientated environment and adapt to changing project needs.
• Knowledge of IT service delivery processes and methodologies is a plus.

This role is being offered for 24 hours per week over 5 days based on a 40 working week, so ideally suited to someone who wants to work around other commitments in the week.

The role is offered with 15 days PTO pro rated + public holidays.

The salary offered prorated is $ 60,000 per annum, which equates to $ 36,000 for 24 hours per week.