Fulfillment Operations Generalist

Who We Are

ButcherBox is a certified B Corp headquartered in Boston, and honored to be celebrating our second year in a row on Inc.'s list of Best Workplaces. At ButcherBox, we believe in better. That’s why we deliver 100% grass-fed, grass-finished beef, free-range organic chicken, pork raised crate-free, and wild-caught seafood directly to our members’ doors. All of our products are humanely raised or wild-caught and never given antibiotics or added hormones ever.

We’re working to build a world that’s better for all, and we’re inviting everyone to come along. For us, better means treating our planet with respect. It means improving the lives of animals and the livelihoods of farmers. It means never cutting corners when it comes to doing business. Ultimately, it means better meals, enjoyed together. Our team is made up of people who collaborate and support one another. We’re always looking for outstanding people to join our mission! 

About the Position

The Fulfillment Operations Generalist gets to the heart of the ButcherBox business, managing our fulfillment process to ensure our members’ boxes are packed with accuracy and care. Through excellent collaboration and problem-solving, you work closely with our 3PLs to drive efficiencies within our operations and strengthen our vendor relationships.

You are a strong communicator, proactive, and excited to handle the unexpected. You have a flexible mindset and see all roadblocks are opportunities to problem-solve.

Responsibilities:

•Manage shipment of products from order to delivery

•Track data and anticipate problems providing seamless customer experience

•Drive improvement in supply chain processes

•Partner cross-functionally within BB to resolve issues

•Review operations

•Conduct cost analysis

•Optimize profitability

•Apply knowledge of fulfillment to customer and business priorities

•Solve problems and resolve complex customer and marketplace demands

•Manage our member order fulfillment process by ensuring daily order distribution to our fulfillment centers

•Collaborate and communicate with fulfillment centers daily to review operations, order fulfillment, variations to fulfillment plan and identify & resolve raised issues.

•Act as an owner and be a main point of contact for the fulfillment centers

•Track fulfillment KPIs and work with the fulfillment centers to drive improvements

•Manage member order fulfillment queue and ensure orders are distributed to our fulfillment centers per the ButcherBox distribution rules

•Handle product substitutions, when necessary, ensuring compliance with ButcherBox substitution policies

•Communicate with facilities daily to review operations, order fulfillment, variations to plan and identify/resolve raised issues

•Track order fulfillment rates versus backlog and note, report and adjust for fulfillment shortages

•Assist in verifying the invoiced costs versus the expected costs. Ensure the costs are aligned and passed to key metrics tracking

•Use understanding of quality of member experience to make best systems decisions

•Interact with customers, supplies, and answering questions, and resolving issues.

•Optimize quality throughout while driving costs down

•Coordinate with the Logistics team to coordinate weekly carrier optimization, track actual vs. expected delivery times, and identify and work to resolve issues in the carrier network

•Work closely with the Engineering team to improve order fulfillment platforms &     resources

•Communicate with the Customer Support and Customer Experience teams to address operations and logistics issues

•Work with other Operations team members to understand/monitor the inventory levels and ensure adequate inventory is maintained

Requirements:

•Strong analytical and problem-solving skills.

•Excellent communication and collaboration abilities

•Proactive and flexible mindset — able to handle unexpected challenges.

•Strong organizational skills to manage multiple tasks and coordinate fulfillment processes.

•Proficiency in Microsoft Excel

Preferred Qualifications:

•Prior experience working with 3PLs or in a direct-to-consumer fulfillment environment.

•Understanding of e-commerce operations, inventory systems, and order management platforms.

•Familiarity with quality assurance processes and cost optimization strategies.

•Experience collaborating with engineering or technical teams to improve operational tools.

What We Offer

Our Values

We are a mission-driven company and strive to embody our values in every step of the process. ButcherBox is driven by relentless improvement, accountability, humility, and customer obsession. We want our workplace to be one of growth and learning where everyone can be safe/comfortable to show up as their authentic self to work. Anyone who loves our products and goals is welcome here! We are proud to be an equal opportunity employer aspiring to incite positive change in the pastures, the fulfillment centers, the office, and the world.

Benefits

•Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits

•Financial: 401(k) with generous employer match

•Annual bonus based on company performance

•Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance

•Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp

•Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement

•Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more

ButcherBox is an equal opportunity employer committed to fostering a diverse, inclusive environment at all steps in the hiring process. Every qualified applicant will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are happy provide reasonable accommodations during our hiring process. Please click here if you need to request an accommodation for your interview.