The Avenue & SF DAS Program Associate

Salary: $26.44 / hr. non-exempt

Location: San Francisco, CA

WHO ARE WE?

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work. We have offices throughout California, currently have almost 400 staff members, and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.

As Brilliant Corners has been deemed an Essential Service, Housing Coordinators will be expected to travel throughout Los Angeles County, meet in person with Program Participants, Case Managers/Workers from Partner Agencies as well as Property Managers. Brilliant Corners will provide Personal Protective Equipment (PPE) for all employees providing these essential services.

Department Summary

The Avenue and Scattered Site Housing and Rental Subsidy Administration (SSHRSA) are housing services programs within the Northern California Housing Services Department, providing individuals with access to various rental assistance opportunities. The Avenue is supported by the Golden Gate Regional Center (GGRC) and the North Bay Regional Center (NBRC), while the SSHRSA program is funded by the San Francisco Human Services Agency’s Department of Disability and Aging Services (DAS). Both programs aim to offer a streamlined set of resources to help individuals secure and maintain stable housing. Brilliant Corners identifies and secures units across the Bay Area, provides move-in assistance and rental subsidy administration, coordinates with case managers, and assists with landlord and property owner relations. Additionally, these programs offer ongoing support to help clients remain stably housed and successfully integrated within their communities.

Position Summary

The Program Associate provides essential operational support to the Avenue and SSHRSA programs by managing administrative back-office functions, maintaining up-to-date records, preparing check requests, updating financial ledgers, and assisting in report development and projects as needed. They utilize company-designed project management tools to ensure timely, cost-effective, and well-organized project coordination. This position is responsible for performing administrative tasks of moderate complexity following departmental procedures. Responsibilities may include bookkeeping, word processing, filing, and attending department events such as team meetings, workshops, and site visits as needed.

Position Responsibilities

·       Develop and maintain files, documents, and information systems to support program objectives.

·       Administer rental subsidies by gathering and verifying tenant lease information and processing monthly payments.

·       Review and verify expense reports, credit card charges, and supporting receipts. Assist with invoicing and issuing vendor payments for staff travel and client move-in expenses.

·       Draft and format routine correspondence and reports.

·       Retrieve, sort, and distribute mail; assist in preparing mailings for vendors, clients, landlords, and other stakeholders as needed.

·       Obtain necessary signatures and approvals, ensuring all financial information is properly transferred to relevant departments for processing.

·       Provide administrative support to the manager, coordinating with Housing Coordinators and funders to address inquiries, share information, and provide explanations as needed.

·       Assist staff with financial inquiries by tracking check statuses, reviewing client ledgers, and identifying payment discrepancies.

·       Communicate program information effectively and accurately to project stakeholders and team members.

·       Maintain and update databases (e.g., Salesforce, Box.com) and ensure compliance with all regulatory documentation requirements.

·       Create and manage comprehensive program documentation, including templates, marketing materials, maps, reports, executive summaries, flyers, and client presentations.

·       Support meetings and special events by scheduling, preparing materials, and coordinating logistics.

·       Collaborate with other departments and staff to ensure seamless program operations.

·       Perform special assignments, studies, and routine administrative tasks as required.

·       Carry out other duties and projects as assigned.

Professional Experience

·       1 to 2 years of successful administrative, project coordination, or comparable experience.

·       Knowledge of or experience in non-profit housing development-related services is a plus.

·       Experience with homeless, veteran, and/or developmentally disabled populations is a plus.

Knowledge, Skills, and Abilities

·       Bilingual proficiency is a plus.

·       Strong writing and research skills.

·       Proficiency in common word processing, desktop publishing, and database software applications.

·       Excellent organizational, communication, and planning skills.

·       High attention to detail with the ability to manage multiple deadlines efficiently and simultaneously.

·       Strong team player who thrives in collaborative environments and performs well under pressure.

·       Ability to deliver culturally competent services and work effectively in cross-cultural settings.

Core Competencies

·       Dealing with Ambiguity: Remains productive and effective in uncertain, rapidly changing situations by quickly analyzing information to adapt approach. Demonstrates flexibility, composure and good judgment despite challenges

·       Technical Learning: Quickly learns and applies new technical skills, knowledge, and industry expertise. Seeks guidance when needed to ensure quality

·       Decision Quality: Demonstrates sound judgment by analyzing information, proposing practical solutions, and resourcefully overcoming obstacles. Seeks guidance when needed to ensure quality outcomes

·       Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks

Organizational Values

·       Humanity:Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.

·       Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

·       Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary range for this position is $26.44 hourly to $29.27. This position is being offered at $26.44 Hourly

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

·       Health Care Plan (Medical, Dental, & Vision)

·       Retirement Plan (With 5% Match)

·       Life Insurance (Basic, Voluntary and AD&D)

·       Paid Time Off (Vacation, Sick & Public Holidays)

·       Family Leave (Maternity, Paternity)

·       Short Term & Long-Term Disability

·       Training & Development

·       Wellness Resources

·       Hybrid Work