Senior Business Intelligence Program Manager

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Brightspeed has an exciting opportunity for a Senior Business Intelligence Program Manager to join our rapidly growing Network Transformation organization! This position will build and maintain reporting & insights systems that support our entrepreneurial business requirements. Our ideal candidate has a strong background in identifying immediate and tangible solutions amidst large and complex data sets and the ability to transform insights into strategic opportunities. The position requires strong data hands-on skills and experience as well as establishing close business relationships and stakeholders across the Network Planning, Engineering, NOC, Field Operations, Marketing, CARE, and Service Assurance organizations. 

As a Senior Business Intelligence Program Manager your responsibilities will include:

• Analyzing data from internal and external sources to ensure accurate data for business consumption, including SAP, Fireworks, BidMaster, JRM, LeaseNet, Costar, JDS, WFMT, NDS, CLM, APO, FT3, ARMOR, MARTEN, Power, and various other related applications
• Managing projects/programs from end-to-end
• Ensuring projects meet network readiness dates within budget allotments
• Creating process and workflow documentation related to the programs and projects to ensure that all stakeholders are informed, and progress is catalogued
• Utilizing understanding of multiple data structures and sources to design, developing and implementing decision support solutions, which may include data visualization, business intelligence, or data collection
• Partnering with IT to influence the design, alignment, and implementation of ETL processes and data structures to allow for deeper analysis for current and long-term solutions
• Developing innovative approaches to address complex data issues and business problems to facilitate Legacy equipment decommissions
• Collaborating with internal stakeholders to define business requirements and uses those requirements to develop business intelligence reports 
• Evaluating business needs and objectives to inform your OSP architecture design solutions to Leaders and stakeholders
• Designing, developing and maintaining our reporting infrastructure using the various reporting stacks including Power BI, SSRS, Tableau, Looker, and QlikSense 
• Serving as a technical business analyst / consultant to non-technical stakeholders 
   

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Engineering, Statistics, Computer Science, MIS, or similar quantitative field preferred 
• 10+ years of extensive Telecomm background/experience in installation, maintenance and repair of all variations of Copper and Fiber services is preferred
• 5+ years of project/program management experience
• 5+ years of relevant experience as an engineer, planner, OSP designer or Network data analyst with a strong technical foundation 
• Experience with Telcom Network Design systems preferred (IQGeo, GIS, SmallWorld)
• Hands-on development experience with at least one of the leading reporting tools, including Power BI, SSRS, Tableau, Looker, and QlikSense 
• Extensive experience in working with complex datasets from internal program databases
• Experience with big data technologies and advanced data analytics is preferred 
• Good written and verbal communication skills 
• Strong analytical and problem-solving skills 
• Demonstrated strong interpersonal skills, leading, and participating in a team environment. 
• Ability to work in a fast-paced environment concurrently on multiple projects with varying deadlines
• Commitment to excellence - quality, detail and deadline driven.
• Ability to work independently without frequent direction
• Entrepreneurial mindset and take ownership attitude

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice