Product Integrations Specialist

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering. 

What you will do

As a Product Integrations Specialist, you will configure, implement and support our integration product offering. You will collaborate with the customer, sales, and onboarding teams to ensure our integrations are delivering optimal value. 

• Implement customer integrations: Configure and deploy standardized customer integrations utilizing our low/no-code iPaaS platform.
• Account setups & data processing: Set up customer accounts following established processes and requirements gathered by the onboarding, customer and sales team.
• Integration operations & updates: Help monitor and maintain existing integrations to ensure their reliability, making updates to integrations as required.
• Troubleshooting & support: Assist in identifying, documenting, and troubleshooting integration issues and errors.
• Interface with customers: Communicate with customers to provide support and guidance on their integrations.
• Documentation & best practices: Create detailed documentation for integrations, including data flows and troubleshooting guides. Advocate and enforce integration best practices and coding standards.
• Problem-solve and innovate: identify areas for process improvements, automation, and optimization across our integration offering.

Who you are

• You have 3+ years experience working in SaaS
• Prior experience working with API’s to extract, transform, and load data between SaaS platforms
• You have experience working with at least one iPaaS, preferably Workato, alternatively Mulesoft, Boomi, etc. Experience with these tools is a plus, but not required
• You are able to work with large, complex, data sets, drawing insights and making connections
• You have experience assisting customers in overcoming technical challenges
• You enjoy learning new technologies and solving problems
• You have excellent communication skills, both written and verbal
• Experience working with at least one development language (e.g. Python, Ruby, Javascript) would be advantageous
• Bachelor’s Degree or equivalent experience

What you need to succeed

• Self-driven commitment to keep learning as our product and customer needs evolves quickly
• Creative problem solving skills resulting in practical and innovative solutions
• Excellent communication skills, explaining technical solutions to a non-technical stakeholder
• A curious mindset and agile approach, able to adapt in a dynamic environment

Our Core Values - Current and future Bridgitrons embody these core values:

• Build Together, Win Together:  Committed to pursuing the best outcomes and advancing toward shared goals. When faced with challenges, they maintain composure and reliability and work as a team.  Proactively remove roadblocks to maintain momentum and achieve goals.  As a team, they embody a solution-oriented attitude and drive to win.
• Take Action, Drive Impact:  Ensure efforts contribute directly to goals.  Step up and offer innovative solutions to overcome obstacles and improve processes.  Leverage the ability to think independently and strategically.  Navigate uncharted territory effectively while also laying a foundation for sustainable growth and success.  
• No Grit, No Pearl: Embrace the gritty aspects of the journey to success.  Pitch in wholeheartedly and recognize that no task is beneath us when it contributes to Bridgit’s collective success.  Believe that confronting ambiguity or adversity with determination, not only strengthens resilience but also fosters growth, driving continuous improvement and achievement.

We believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we’ve developed over our careers are often transferable. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

What you will enjoy

• A collaborative, autonomous environment where you can make an impact quickly
• A culture that encourages innovation and professional growth
• Competitive salary and equity options
• Perks and benefits including unlimited vacation, 4-hour Fridays 

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

About us

Founded in 2012, Bridgit is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.