Technical Consultant

Implementation at Brex 

The Implementation team is focused on onboarding net-new and existing customers to Empower, ensuring they have a delightful experience. The Implementation team is the face of Brex and is responsible for providing the customer with a unique and fresh experience as they transform their mundane expense management process into something more employee-focused and exciting. We are collaborative and supportive, working cross-functionally to provide the best experience possible and always putting the customer first. We focus on turning booked revenue into billed revenue through the process of implementing customers quickly and successfully. We have a culture where we support and lift each other up to build an authentic, inclusive environment where our team members can grow, shine and make an impact. 

Where you’ll work

This role will be based in our Vancouver office. You must be willing to work in office at least 2 days per week on Wednesday and Thursday. Employees will be able to work remotely for up to 4 weeks per year.

What you’ll do

As a Technical Consultant, you are responsible for guiding and supporting Brex’s customers with any integration-related implementations. You’ll be responsible for solving and providing best practices for customers' challenges related to Brex Integrations. You are also responsible for ensuring customers are equipped with the necessary integration knowledge of the Brex Platform to reduce friction and optimize the customer experience. 

You’ll also work closely with stakeholders in engineering, product, and design and improve the in-product experience for our customers.

Responsibilities

• Own the integration implementation between Brex and the customer systems (ie. NetSuite, QuickBooks Online, QuickBooks Desktop, Xero, Sage Intacct, Expensify, Concur, CoupaPay, Conferma, Workday ERP, Oracle Fusion, etc) working directly with the customers for a successful integration
• Recognized by our customers as a trusted expert in ERP architecture and business process flow 
• Attend or own calls with customers during implementation and escalations as needed
• Support creating/updating any training material / Help Center content for Integrations to ensure escalations are as minimal as possible 
• Be a liaison between customers and cross-functional teams and provide product feedback
• Collaborate with the Integration team (Technical Consultants and Integration Specialists) on knowledge sharing and continued learning
• Partner with EPD to ensure the seamless rollout of new or updated integrations for our customers

Requirements 

• 2+ years of relevant work experience in a customer-facing role, working with accounting systems (Quickbooks Online, Netsuite, Xero)
• Functional expertise in the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, HRIS 
• Experience implementing a variety of ERP solutions (Quickbooks Online, Netsuite, Xero)
• Excellent communication skills, both with customers and within an organization
• Demonstrated ability to provide customized solutions to a variety of customers
• Ability to resolve issues and risks in a cross-functional and collaborative way.
• Strong sense of urgency in driving projects to completion while achieving the desired business outcomes.

Bonus Points

• HRIS/SSO subject matter expert
• Accounting or Finance background 

Compensation 

The expected salary range for this role is $89,600 CAD - $112,000 CAD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.