Associate Technical Consultant

Implementation at Brex 

The Implementation team is focused on onboarding net-new and existing customers to Empower, ensuring they have a delightful experience. The Implementation team sits under the Operations umbrella and is responsible for providing customers with a unique and fresh experience as they transform their mundane expense management process into something more employee-focused and exciting. We are collaborative and supportive, working cross-functionally to provide the best experience possible and always putting the customer first. We focus on turning booked revenue into billed revenue by implementing customers efficiently and successfully. We have a culture where we support and lift each other up to build an authentic, inclusive environment where our team members can grow, shine, and make an impact. 

What you’ll do

As an Associate Technical Consultant, you are responsible for guiding and supporting Brex’s customers with any integration-related implementations. You’ll be responsible for solving and providing best practices for customers' challenges related to Brex Integrations. You are also responsible for ensuring customers are equipped with the necessary integration knowledge of the Brex Platform to reduce friction and optimize the customer experience. 

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Recognized by our customers as a trusted expert in ERP architecture and business process flow 
• Attend or own calls with customers during implementation and escalations as needed on Integration matters (ie. NetSuite, QuickBooks Online, QuickBooks Desktop, Xero, Sage Intacct, Expensify, Concur, CoupaPay, Conferma, Workday ERP, Oracle Fusion, etc)
• Be a liaison between customers and cross-functional teams and provide product feedback
• Collaborate with the Integration team (Technical Consultants and Integration Specialists) on knowledge sharing and continued learning
• Partner with EPD to ensure the seamless rollout of new or updated integrations for our customers

Requirements 

• 1+ years of relevant work experience in a customer-facing role, working with accounting systems (Quickbooks Online, Netsuite, Xero)
• Functional knowledge in the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, HRIS 
• Excellent communication skills, both with customers and within an organization
• Ability to resolve issues and risks in a cross-functional and collaborative way.
• Strong sense of urgency in driving projects to completion while achieving the desired business outcomes.

Bonus Points

• Accounting or Finance background 

Compensation

 The expected salary range for this role is $70,000 CAD - $87,500 CAD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.