IT Service Desk Associate

As an IT Service Desk Associate, you’ll be the reliable resource our team turns to for technical support, ensuring smooth day-to-day operations and making a real impact across the firm.

In this role, you’ll handle a variety of technology challenges, providing timely solutions while escalating complex issues when needed. You’ll also play an active role in exciting firmwide technology projects, helping drive innovation and efficiency.

Based in our Newport Beach office five days a week, you’ll be part of a collaborative and supportive environment where your contributions will help safeguard the value we deliver to our clients.

If you’re a problem-solver with a passion for technology and a commitment to excellent service, we’d love to have you on our team!

Responsibilities

End User Support

• Provide top-tier technical support to C-Suite Executives, VIPs, and end-users, ensuring courteous and professional service.
• Troubleshoot and resolve hardware and software issues, utilizing remote support tools as needed.
• Log, manage, and escalate incidents and service requests, maintaining detailed records for future reference.
• Run point on large data requests for import and export, consolidation, downloading, etc.

Records Retention

• Assist with the organization, facilitation and destruction of digital files per the firm’s records retention policy.

Hardware & Software Management

• Install, configure, and maintain hardware devices and software applications.
• Perform routine maintenance and updates on hardware and software to ensure system security and efficiency.

Documentation, Education & Vendor Coordination

• Maintain up-to-date documentation and knowledge-based articles.
• Conduct training sessions and create user guides for IT best practices.
• Coordinate with external vendors for support and procurement of IT equipment and software(s).

Problem Solving & Team Collaboration

• Employ critical thinking to troubleshoot issues with PCs, printers, and other devices.
• Collaborate with IT teams to address cross-functional issues.

• Educational Background: A bachelor’s degree or equivalent coursework in IT or a related discipline.
• Work Experience: At least one to two years of experience in IT Support.
• Certifications: CompTIA A+ certification or similar is a plus!
• Executive Support Experience: Proven track record with Senior Level C-Suite Executives and VIPs is a plus!
• Communication Skills: Exceptional communication and interpersonal abilities.
• Organization and Cleanliness: You are detail-oriented and take pleasure in maintaining an organized and clean workspace, ensuring a safe and comfortable working environment.
• Technical Proficiency: Familiarity with Microsoft 365 Suite, Teams, Audio/Video technologies, conference room setups, Azure VDI + Citrix and general PC hardware knowledge is a plus!

BWB&O is committed to inclusion and diversity. We are focused on career development, along with, providing our employees with a healthy work-life balance. BWB&O offers a competitive market-based compensation package based on experience, medical, dental, and vision insurance, paid time off, paid holidays, and 401k.

For more information about how we use your personal information, please visit https://bremerwhyte.com/privacy-policy/.