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Biomedical Engineer (Support Specialist)

Company Description

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Sound like you?

Join and grow with us.

Job Description

  • Perform custom installations to establish functionality for complex radiotherapy and radiosurgery products
  • Resolve product issues through detailed analysis and utilization of engineering expertise
  • Update and service radiotherapy/radiosurgery products
  • Effectively communicate with customers to understand complex problems and adequately troubleshoot issues
  • Instruct users in calibration checks, surveys, and maintenance of radiation therapy equipment
  • Deliver high level customer service
  • Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams
  • Perform periodic preventative maintenance
  • Demonstrate and promote Oncology Solutions products and services at client meetings
  • Keep abreast of new developments regarding Brainlab and competitive Oncology Solutions products and services through training and independent research and analysis
  • Ability to travel 80%
  • Salary Range 70-75k

Qualifications

  • B.S. in Biomedical Engineering, Electrical Engineering, Mechanical Engineering or IT Technology required
  • Must be a self starter, working without close supervision and be able to successfully manage service activities in assigned territory
  • Demonstrated engineering experience with medical devices
  • Computer expertise, familiarity, and demonstrated expertise with hardware troubleshooting
  • Able to apply critical thinking and perform analysis successfully under challenging conditions in a clinical environment
  • Knowledge of medical linear accelerator or microwave RF systems and computer networks preferred
  • Robotics and/or electro-mechanical systems service experience preferred
  • Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
  • Excellent organization and time management skills, and the ability to manage many work streams simultaneously
  • Excellent written and oral communication skills
  • Professional and confident demeanor
  • Works well in a team environment and individually
  • Proactively approaches his/her contribution to the organization
  • Demonstrates leadership abilities
  • High comfort level with software and technology in general
  • Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical
  • Must be able to lift 50 pounds and work on ladders

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more. 

Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders.  Legally allowed exemptions may apply.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster. 

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected]

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Average salary estimate

$72500 / YEARLY (est.)
min
max
$70000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Biomedical Engineer (Support Specialist), Brainlab

As a Biomedical Engineer (Support Specialist) at Brainlab in Los Angeles, CA, you'll become a key player in the revolutionary world of digital medical technology. Your role focuses on supporting complex radiotherapy and radiosurgery products while ensuring they function to their fullest potential. You'll engage in custom installations, performing detailed analyses to troubleshoot and resolve any product issues. Your communication skills will shine as you interact with customers, guiding them through calibration checks and maintenance of radiation therapy equipment. With a strong emphasis on customer service, you'll not only maintain but also enhance relationships with clients while showcasing our Oncology Solutions at meetings. Your experience with medical devices and engineering will be crucial as you stay updated on new developments in the fast-evolving field. Expect to travel extensively—about 80% of the time—while enjoying a supportive work environment filled with talented colleagues who are just as dedicated as you are to making a difference in healthcare. Joining Brainlab means becoming part of a team that's transforming patient care through advanced technology, where your input and leadership will be valued. If you're looking for a role that offers both growth and the chance to impact lives positively, this is an exciting opportunity to consider.

Frequently Asked Questions (FAQs) for Biomedical Engineer (Support Specialist) Role at Brainlab
What does a Biomedical Engineer (Support Specialist) do at Brainlab?

A Biomedical Engineer (Support Specialist) at Brainlab is responsible for installing and maintaining complex radiotherapy and radiosurgery equipment, resolving product issues, and providing exemplary customer support. The role involves troubleshooting, updating equipment, conducting preventive maintenance, and educating users about proper calibration and maintenance procedures.

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What qualifications are needed for the Biomedical Engineer (Support Specialist) position at Brainlab?

To qualify for the Biomedical Engineer (Support Specialist) role at Brainlab, candidates should possess a Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or IT Technology. Additionally, experience with medical devices and hardware troubleshooting, along with critical thinking skills in clinical environments, is essential for success.

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What is the salary range for Biomedical Engineer (Support Specialist) at Brainlab?

The salary range for the Biomedical Engineer (Support Specialist) position at Brainlab is between $70,000 and $75,000. This compensation reflects the experience and expertise required for the role, along with additional benefits that enhance overall employee satisfaction.

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Is travel required for the Biomedical Engineer (Support Specialist) job at Brainlab?

Yes, the Biomedical Engineer (Support Specialist) position at Brainlab requires approximately 80% travel. This travel is essential for providing on-site support and engaging directly with clients to ensure the proper functioning of radiotherapy and radiosurgery products.

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What kind of work environment can a Biomedical Engineer (Support Specialist) expect at Brainlab?

At Brainlab, a Biomedical Engineer (Support Specialist) will enjoy a collaborative, business casual work environment. The company fosters a close-knit culture with opportunities to work both independently and within a talented team, focused on the common goal of improving healthcare technologies.

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What skills are important for success as a Biomedical Engineer (Support Specialist) at Brainlab?

Key skills for a Biomedical Engineer (Support Specialist) at Brainlab include strong problem-solving abilities, effective communication, proficiency with medical devices, and the ability to work both independently and as part of a team. Organizational skills and time management are also vital in managing multiple service activities.

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What types of training are provided for the Biomedical Engineer (Support Specialist) role at Brainlab?

Brainlab provides extensive training for Biomedical Engineer (Support Specialist) roles, ensuring professionals stay updated on advancements in digital medical technology and competitive products. This includes training sessions, independent research opportunities, and ongoing support to enhance technical skills and product knowledge.

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Common Interview Questions for Biomedical Engineer (Support Specialist)
Can you describe your experience with medical devices relevant to the Biomedical Engineer (Support Specialist) role?

In answering this question, highlight your specific experience working with medical devices. Discuss any relevant projects you’ve undertaken, challenges faced, and how your expertise contributed to successful outcomes. Providing examples of troubleshooting and resolving issues will strengthen your response.

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How do you approach troubleshooting complex engineering problems in a clinical setting?

For this question, explain your systematic approach to troubleshooting. Discuss diagnosis, analysis, and resolution steps you take while considering patient safety and equipment reliability. Sharing a specific example can illustrate your critical thinking and practical skills.

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What do you consider when performing preventative maintenance on medical equipment?

When answering, detail your understanding of preventative maintenance principles, including frequency of checks, common issues to address, and the importance of documentation. Highlight any cross-functional collaboration with other departments to ensure comprehensive maintenance protocols.

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How do you prioritize your tasks when managing multiple service activities?

Discuss your prioritization strategies, such as assessing urgency, impact on patient care, and aligning with client expectations. Share methods you use to stay organized and ensure effective time management in a fast-paced environment.

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Describe a time you had to deal with a difficult customer. How did you handle it?

Here, emphasize your communication skills and ability to remain calm under pressure. Describe the situation, steps you took to address the customer’s concerns, and the outcome. Focus on how you built rapport and resolved the issue effectively.

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What tools and equipment are you proficient with that are relevant to this role?

Mention specific tools such as oscilloscopes, multi-meters, and any specialized software you have experience with. Discuss how your proficiency with these tools has been beneficial in your previous roles.

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How do you ensure compliance with health and safety regulations when working on-site?

Highlight your knowledge of relevant health and safety regulations in the medical field. Discuss safety protocols you follow, including the use of personal protective equipment and adherence to manufacturer guidelines to ensure patient and staff safety.

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What motivates you to work in the biomedical engineering field?

Share your passion for technology, healthcare, and how biomedical engineering allows you to make a meaningful difference in patients’ lives. Connect your personal values and career aspirations with the mission of Brainlab, demonstrating your commitment to the industry.

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Can you explain a technical concept or product to a non-technical audience?

When addressing this question, show your ability to simplify complex information. Choose a relevant example or product and explain its purpose and function in layman's terms. This demonstrates your communication skills and ability to engage with diverse audiences.

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What do you see as the biggest challenges facing the biomedical engineering industry today?

Discuss current challenges such as technological advancements, regulatory compliance, or integration of new solutions in healthcare. Share your insights on how these challenges can be addressed and how you would contribute to solutions in your role at Brainlab.

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Full-time, on-site
DATE POSTED
November 24, 2024

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