BPO Operations Specialist

Job Summary

A company is looking for a BPO Partnerships & Operations Specialist to manage and optimize their global Partner Management Framework.

Key Responsibilities

• Coordinates and monitors scheduling, pricing, and technical performance of company programs
• Negotiates and prepares contracts while considering financial conditions and contractual requirements
• Ensures projects are completed on time and within budget, providing solutions to program problems

Required Qualifications

• 5+ years of experience in strategic partnerships, vendor management, or operations BPO roles
• Proven ability to define, develop, and implement complex operational processes
• Strong analytical skills for conducting assessments and deriving actionable insights
• Ability to work independently and manage multiple priorities in a temporary engagement
• Experience in developing new business and expanding product lines