Job details

Senior Operations Specialist (Microsoft Team)

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

How you’ll fit in to the big picture ✨

Microsoft Operations is key to the success of our Microsoft business unit, you will be working with your team to ensure the purchase and renewal of Microsoft products and services along with the creation of new agreements. As a member of the team, you will be responsible for our day to day operational activities. Working closely with both our experienced licensing and solutions specialists you will orchestrate our operational engagement with our customers. Your skills and knowledge will help boxxe effectively facilitate multi million pound licensing agreements.

What you’ll be doing 🎯

Provide operational support to ensure smooth daily processes.
Process orders accurately following Microsoft compliance and policies.
Assist Operations team with queries and first line escalations using licensing knowledge.
Manage and submit compliant contracts to Microsoft.
Ensure internal agreements are accurate and up to date.
Train Operations specialists and sales teams on processes.
Act as the main contact for Operations, ensuring SLA adherence.
Monitor team progress and workflows daily.
Coordinate with finance for timely invoice reconciliation.
Support reporting and presentation preparation for the line manager.
Use Microsoft procurement systems to handle customer and vendor queries.
Provide guidance on Microsoft operational requirements across the business.
Maintain and update operational guides for Microsoft program changes.

What experience we think you’ll need 🚀

Previous or current experience within a Microsoft Operations team
The ability to learn and develop new skills, keeping up to date with changes that may affect agreements and processes.
Enjoys solving problems and takes a logical approach to work.
You’ll be great at managing time, have a high-level of attention to detail and a passion for numbers.
Excellent communication and influencing skills.
Confident working to deadlines in a busy department.
A team player, with drive for themselves and their team to succeed.

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Senior Operations Specialist (Microsoft Team) , Boxxe Group

At boxxe, we're all about making tech human, and we're looking for a Senior Operations Specialist to join our fantastic Microsoft Team! In this fully remote position, you will play a pivotal role in ensuring the smooth operation of our Microsoft business unit. Your expertise will shine as you help facilitate multimillion-pound licensing agreements while ensuring compliance with Microsoft policies. No day will be the same as you engage with customers and manage daily operational activities. You'll work hand-in-hand with our seasoned licensing and solutions specialists, providing essential support that empowers the team to thrive. Your tasks will include accurate order processing, contract management, and offering guidance on operational requirements. Plus, you’ll get to mentor others, ensuring everyone is up-to-date with the latest operational processes. We're looking for someone detail-oriented, eager to learn, and adept at problem-solving. If you're confident working in a fast-paced environment and enjoy being part of a team that values sustainability and diversity, we’d love to hear from you! Join us at boxxe and help us make technology more accessible and impactful every day.

Frequently Asked Questions (FAQs) for Senior Operations Specialist (Microsoft Team) Role at Boxxe Group

What does a Senior Operations Specialist at boxxe do?

As a Senior Operations Specialist at boxxe, you will work closely with the Microsoft operations team to ensure smooth daily processes, manage licensing agreements, and provide support for any operational queries. Your role entails processing orders accurately, submitting compliant contracts, and training team members on best practices related to Microsoft’s operational requirements.