Collections Specialist

The Role

We are looking for a Payment Collections Specialist to innovate, win, and grow with us in our Portsmouth, NH Office/Hybrid.

As a member of the Paymode Payment Operations team your primary responsibilities include managing the daily tasks associated with revenue collection and daily critical processing. The Specialist utilizes available resources and follows prescribed methods to ensure accurate and timely collection and processing. Strong attention to detail and excellent communication skills are integral for success in this role. 

This dynamic person will work with our bank partners, external Clients, and internal business associates to leverage all resources required to collect revenue and complete payment processing effectively and efficiently. This person has a passion for collections, sales, and is process-oriented.  

How you’ll contribute: 

• Develop a deep understanding of Paymode payment processing, funding methods, Client trends, and business needs  

• Manage the test and direct debit processes and expertly resolve any exceptions  

• Collaborate with internal teams to support swift collection of outstanding funds  

• Expert communication skills when working with Clients that require collection efforts  

• Prioritize payment processing and Client Delight within every assigned task  

• Collaborate with team members on innovation, process improvements, and problem-solving  

• Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time  

• Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally  

• Support collection of aged invoices and revenue while maintaining exceptional records  

• Be able to work 8:00 am – 5:00 pm with an occasional schedule of 10:30 am – 7:30 pm when needed to support Operational tasks.

If you have the attributes, skills, and experience listed below, we want to hear from you!

• 1+ years of professional experience in Treasury, Cash Management, Operations, Collections or Banking (experience in Collections is preferred).
• You enjoy working with Clients to resolve collections concerns and effectively communicate benefits of the Paymode-X service  

• Propensity for team collaboration and positive attitude in the face of urgent, critical tasks  

• Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates  

• Experience with NACHA rules and regulations  

• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight  

• Strong communication (verbal/written) and customer service skills   

• Ability to perform self-guided research using a variety of internal tools, phone, and email  

• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties  

• Be ready and willing to adapt to positive change in a dynamic, growing environment  

• Proficiency utilizing the Microsoft Office Suite, especially Excel

• Bachelor’s degree in Accounting, Finance, or Economics is preferred