Help Desk Specialist

IKH Group is a leading Software & Robotics Solutions group of companies operating internationally. Within just a couple of years, our team grew up more than 80% and we kicked off 2025 with several new and exciting projects in digital transformation, custom software and robotics.  

Blend Technologies, part of IKH Group, is a brand-new Technology and Innovation solutions company, made by people who breathe and live technology, bringing bespoke services and solutions to drive the new Industry 4.0 era and holding a profound comprehension of the technologies shaping the future, Cloud, Cyber Security and AI. 

We are looking for a Help Desk Specialist with technical skills and solid working experience to work in new challenging projects. 

Key Responsibilities

• Resolving user requests (Help Desk) at the first level.
• Providing first-level telephone or remote support to end users of the company's units and escalating unresolved issues to the appropriate department for resolution.
• Offering first-line support by responding to support requests via the Service Desk or a similar platform and by phone.
• Recording reported issues from end users and monitoring their progress until final resolution.
• Investigating and resolving problems for corporate users, developing technical documentation and troubleshooting guides to reduce recurring support requests.

• Graduate of Technological Education (TE) in Informatics or a Vocational Training Institute (IEK) specializing in Informatics or a related field.
• At least 3 years of experience in an organized IT support department of an IT systems company or in a similar call center sector of another company.
• Knowledge of troubleshooting hardware & software issues on PCs.
• Sufficient knowledge of IT-related topics.
• Strong communication skills and effectiveness.
• Essential teamwork skills, cooperative, polite, and organized.
• Pleasant and dynamic personality.
• Knowledge of Service now

• An attractive salary package
• Career development and growth opportunities
• An amazing private & open-office workspace in Athens
• Continuous training via personalized seminars
• Stable and enjoyable working environment