Client Implementation Coordinator

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Client Implementation Coordinator will serve as the primary contact for new Blackline clients and those undergoing major account changes, ensuring effective and successful implementations. Understand client needs by gathering requirements for successful deployments and providing effective change management support. Lead the setup of customized online account structures, ensuring optimal configurations for each client. Provide comprehensive training on hardware, software, and data analytics to help clients fully leverage Blackline’s products and services. Build strong relationships with clients, enabling success and collaboration at all stages of the project life-cycle.  

Responsibilities: 

• Manage multiple deployment simultaneously, ensuring on-time delivery and scope adherence. 

• Oversee the full project lifecycle, from initiation through to execution, resolving any challenges that arise. 

• Design custom account structures tailored to client needs, optimizing usage, growth, and transparency. 

• Lead engaging training sessions for both end-users and executives, onsite and virtual. 

• Stay up to date with Blackline’s offerings, becoming an expert on products and best implementation practices. 

• Proactively manage client expectations, providing strategic recommendations and ensuring alignment throughout project delivery. 

• Continuously seek process improvements.  

• Support field trials and product rollouts, while working with internal and external teams to ensure clear communication and transitions. 

• Share key insights and learnings with internal teams to drive continuous improvement. 

Qualifications:

• Strong communication skills, able to engage and build rapport with stakeholders at all levels. 

• Project coordination experience is preferred. 

• Strong organizational skills, able to manage 50+ clients and projects simultaneously, adjusting priorities as needed. 

• Tech savvy and able to quickly learn Blackline’s product offerings. 

• Detail-oriented and accurate, ensuring high quality execution of all tasks. 

• Proficient in Microsoft Suite, CRM & ERP systems, and project management tools. 

• Ability to travel as needed. 

• Class 5 Driver’s License is required.  

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.