Customer Success Manager (Enterprise)

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. 

BlackCloak is seeking a motivated and skilled Client Success Manager to join our dynamic team. As a Client Success Manager, you will play a key role in ensuring the satisfaction, retention, and success of our enterprise champions and clients. You will establish relationships with key clients and proactively engage with them to understand their business and needs. If you have a passion for building relationships and driving impactful change for clients, this is a great role for you.

• Build and maintain relationships with enterprise clients
• Gain an understanding of clients' primary needs and support their cybersecurity efforts
• Work collaboratively with the sales, delivery, and security teams to support the seamless onboarding and implementation of BlackCloak solutions
• Provide ongoing support to clients, helping them maximize the value of our services
• Monitor client accounts and identify potential issues, recommending solutions as needed
• Communicate updates and utilization highlights to clients
• Work with internal teams to address client needs and ensure satisfaction
• Support a consistent and positive client experience across their journey 
• Collaborate with cross-functional teams to support client issues and enhance the customer experience
• Gather client feedback and provide insight for product improvement and enhance overall client experience.
• Utilize CRM to track activity, analyze data, and identify trends
• Support efforts to achieve key metrics such as Net Revenue Retention (NRR), logo retention, Onboarding, and Utilization among clients

• Bachelor’s degree in a relevant field; advanced degree is a plus
• 2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients
• Familiarity with cybersecurity and privacy concepts
• Strong communication and interpersonal skills
• Ability to gather and interpret information to support client success
• Motivated to deliver great results and able to work with some independence
• Strong organizational and time management skills
• Willingness to travel to meet with clients when necessary

About BlackCloak

BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. 

BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment.  Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:

- 100% Remote Company, within the USA

- Comprehensive Medical, Dental, and Vision plans with 100% employer-paid monthly premiums for employees & 50% employer-paid monthly premiums for dependents. 

- Health Savings Account with company contribution for eligible medical plans.

- Flexible Vacation Plan 

- 10 Paid Company Holidays 

- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance

- 401k with Traditional and Roth options, including employer match.

- Company Equity 

- Paid Parental and Pregnancy Recovery Leave

- Company and team off-sites and virtual events throughout the year 

- Home office stipend 

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Learn More about Us

Website: https://blackcloak.io

LinkedIn: /blackcloak

Twitter: @BlackCloakCyber

White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download

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