Bilingual Retention Specialist

Job Summary

A company is looking for a Bilingual Retention Representative responsible for retaining membership by assisting with Government health program applications.

Key Responsibilities

• Provide member resolution by researching and documenting inquiries regarding program eligibility and application processes
• Develop and maintain relationships with members, guiding them through the recertification process and addressing their needs
• Complete necessary paperwork and documentation for applications, ensuring accurate member account tracking and updates

Required Qualifications

• High School Diploma required
• Previous customer service experience
• One to two years of related experience required
• Proficiency in Microsoft Office applications
• Proficiency in one or more languages other than English