Traffic Planner

A quick look at the role.

The Traffic Planner is responsible for managing the day to day organisation of operations in the dpeot through the allocation and basic routing of vehicles. You will ensure best in class service delivery to customers, ensuring health and safety standards are maintained and ensuring environmental and O Licence compliance.

If you thrive in a dynamic environment, enjoy problem-solving, and are passionate about delivering an exceptional service, this is the role for you.

• Permanent and Full Time
• Monday to Friday 8:00am - 5:00pm
• This role can accomodate working from home but would also involve some travel in the South Yorkshire & Humberside area.

Your Core Responsibilities

• Call handling - liaising with customers and/or our internal call centres and Biffa drivers.
• Daily debrief of Biffa drivers – assisting with confirmation of work plus dealing with any anomalies/issues.
• Liaising with Biffa’s customer service department and/or direct with customers to resolve issues – including any hazards identified by drivers.
• Order processing and confirmation + running and clearing daily reports.
• Administrative tasks and housekeeping.

Our essential requirements

• Strong knowledge of the local area.
• Exceptional communication skills with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.
• Ability to plan, organise and prioritise effectively.
• Experience of working to strict deadlines in a time critical environment.
• A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business.
• Computer literate – comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).

Biffa - Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.