Medical Case Coordinator (ENG)

[Kindly submit your updated English resume.]

The Medical Case Coordinator serves as the primary liaison between patients, attorneys, and medical providers following auto-related personal injury accidents. This role involves managing treatment funding requests, coordinating ongoing medical care, and ensuring compliance with confidentiality and ethical standards.

Key Responsibilities:

• Communicate with patients, attorneys, and medical providers via phone, email, and text.
• Handle inbound and outbound calls to facilitate case coordination.
• Review case details to assess and approve treatment funding requests.
• Ensure appropriate medical care and funding support based on case underwriting.
• Maintain strong relationships with internal and external stakeholders.
• Uphold confidentiality (HIPAA compliance) and ethical decision-making in all tasks.

• Experience in medical case management, insurance, or legal support.
• Proficiency in English communication, both written and verbal.
• Strong communication and interpersonal skills.
• Understanding of HIPAA regulations and the importance of patient data confidentiality.
• Detail-oriented with strong organizational and multitasking abilities.
• Willingness to work in US time zones (PST, EST, CST).
• High school diploma or equivalent.

System and Work Setup Requirements:

• Internet: Minimum speed of 25 Mbps or higher, with a reliable backup connection available in case of power outages or service provider issues.
• Processor: Intel Core i5 7th Generation or higher (or equivalent).
• Memory: 8 GB RAM.
• Storage: 256 GB SSD or HDD with at least 50% free space available.
• Webcam: 720p resolution or higher.
• Operating System: Windows 10 or later (or equivalent).
• Audio Equipment: Noise-canceling earphones or headset.
• Workspace: A designated, quiet, and organized workspace free from distractions to ensure productivity and focus.

• Permanent remote work setup
• Competitive starting rate paid in USD
• Internet Subsidy
• HMO insurance (PH)
• Retirement Fund
• Paid US holidays
• Paid Vacation and Sick Leaves