Partner Solutions Manager

About Beam:

Beam was founded in 2012 by three engineers who saw the opportunity to modernize the dental benefits industry using technology. Today, Beam Benefits is a digitally-led employee benefits company that offers dental, vision, life, disability, and supplemental health coverage. The company simplifies and modernizes the $100+ billion ancillary benefits industry through its leading dental insurance product, breadth of ancillary benefits, AI-powered underwriting, diversified distribution channels, and next generation benefits administration technologically-driven customer experience.

What We're Looking For:

As a Partner Solutions Manager, you will set the strategy for how Beam will deliver elegant integration solutions that enable Beam to distribute multiple insurance products to the market.  You have a deep knowledge of Beam’s tech stack, operations, processes and partner ecosystem across the customer journey (Quote, Bind, Enroll, and Payments). This knowledge will enable you to marry complex internal and external business requirements to deliver thoughtful and extensible solution design.  This is a revenue driving role, supporting Beam’s Strategic Partnerships. Success in this role means you are the lead SME and consultant for designing, executing, and maintaining integration solutions with a variety of 3rd-party technologies, ultimately removing barriers to the sale. This role is successful when solutions increase efficiency of customer journey, improve data integrity and accuracy, and increase the delight for Beam’s producers, partners, members, and internal associates.

What You Will Bring:

You are a self motivated individual with a unique blend of technical skills, business acumen, high external partner communication and collaboration skills .You are experienced in product management concepts, technical requirement gathering, and  partner implementations.  You are able to understand complex technical problems, distill those problems to internal and external stakeholders, and effectively communicate recommendations and drive solutions. You can present to senior leaders without hesitation. You are comfortable working with external parties such as partner prospects and existing partners as well as cross-functionally, particularly with engineers, product managers, sales associates, and operational teams.

• Working in a complex and dynamic business, simultaneously serving customers across employee benefits insurance product lines and growth and service channels
• Collaborating with a diversely skilled team to continuously improve
• Being empowered as an owner and expert
• Being motivated by improving how people access employee benefits

• Define blueprints for reusable solutions across the customer journey (Quote, Bind, Enroll, + Payment). These solutions should be repeatable and standardized, but may sometimes require bespoke integrations.
• Heavy collaboration with Product, Ops, Sales and Finance to validate and align solutions internally.
• Proactively drive Beam’s partners and large deal stakeholders through the solutioning process.
• Own the technical relationship with Beam’s strategic partners. Account Management and Growth will be owned by a colleague in the Sales org.
• Provide internal and external consultation on the current state and direction of Beam’s integration tech stack (Beam’s internal tech, operations + Partnership Ecosystem).
• Work closely with Product to inform the product roadmap based on market intelligence, partner, and customer feedback.
• Work closely with the Senior Director of Partnerships to identify the highest value BenTech partnerships to strengthen Beam’s integration stack and remove barriers to distribution.
• Work with Project Management as an SME, helping define the integration scope, and risk analysis.
• Work with Product and Revenue leaders to define technical selling strategies for Beam’s integration tech stack, with the goal of empowering the Sales team with enough knowledge to speak confidently on Beam’s capabilities.
• Provide post production support to Beam’s integrated partners, including initial triaging of the issue, working with the right Beam teams to resolve the issues and providing guidance to the partner on resolution.
• Be a Beam integration evangelist with customers, partners, and the broader InsureTech community.

• Bachelor’s degree Minimum 5+ years experience in  technical solution consulting, product management, or a related field.
• Excellent communication and presentation skills, with the ability to convey technical concepts and processes,  translating the same for  various external and internal audiences 
• Creative independent  thinker and problem solver with strong product sense and experience resolving complex issues - able to prioritize customer needs, dig into pain points, problem solve with customers, and clearly communicate product requirements to engineering and product teams.
• Demonstrated ability to take initiative, be a proactive owner driving accountability and outcomes
• Technically adept with API and EDI integration capabilities.
• Prior experience at an API-first company (a nice to have). 
• A team player who thrives on cross-functional collaboration to identify and understand gaps, driving resolution as well as opportunities to improve systems and processes.
• Comfortable working in a fast-moving, rapidly-evolving company and industry
• Familiarity with SFDC, Looker, Confluence, Jira and Google Suite strongly preferred
• Employee benefits knowledge is a big plus

Compensation and Benefits:

Beam offers a competitive base salary paired with an attractive variable compensation structure.

Employees benefit from performance-based bonuses and incentives, along with a comprehensive benefits package that includes health, dental, and vision insurance. Additionally, Beam provides a 401(k) plan with company matching, flexible time off, and the opportunity to participate in the equity program.

The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position.