Marketing Services QA

Title: Marketing Services QA

Location: Auburn Hills, MI

Remote Option: NO-Onsite role

Level QA Lead 1

Job Details:

Job Requirements

We are seeking a Level 1 QA Tester to join our team and assist in the quality assurance (QA) of change requests for Marketing Cloud, Service Cloud, and Experience Cloud. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for ensuring high-quality software releases.

Key Responsibilities:

Perform manual testing on Marketing Cloud, Service Cloud, and Experience Cloud to validate change requests.

Execute test cases, regression tests, and functional testing to ensure system integrity and performance.

Identify, document, and report bugs, defects, and inconsistencies using a tracking system (e.g., Jira).

Verify data accuracy, user workflows, and system behaviors across different Salesforce environments.

Collaborate with developers, business analysts, and stakeholders to clarify requirements and ensure expected outcomes.

Assist in UAT (User Acceptance Testing) support, ensuring business requirements are met before deployment.

Follow established QA processes and best practices to maintain a high standard of testing.

Provide feedback on user experience (UX) and potential system improvements.

Maintain test documentation, including test plans, test cases, and test execution results.

Technical Experience

Manual Testing Experience:

Ability to execute functional, regression, exploratory, smoke, and UAT (User Acceptance Testing).

Experience in validating change requests, enhancements, and bug fixes.

Writing test cases, test scripts, and test plans based on business requirements

Bug Tracking & Reporting:

Experience with defect tracking tools like Jira.

Ability to log, track, and prioritize defects effectively.

Test Data Management:

Understanding of test data creation and working with datasets for validation.

Experience in validating email templates, workflows, and automation rules within Salesforce Marketing Cloud and Service Cloud.

Basic API Testing

Exposure to Postman, SOAP UI, or REST API testing for validating integrations between Salesforce Clouds.

Unique Skills

Marketing Cloud Testing:

Validating email campaigns, journeys, and automation workflows in Salesforce Marketing Cloud.

Checking personalization, dynamic content, and A/B testing setup.

Understanding data extensions, segmentation, and audience targeting.

Service Cloud Testing:

Testing case management, automation rules, workflows, and process builder flows.

Validating inbound and outbound interactions in Omni-Channel, Knowledge Base, and Case Assignment Rules.

Experience Cloud Testing:

Testing customer portals, self-service communities, and authentication workflows.

Verifying access control, profiles, and role-based security settings.

Salesforce Configuration & Navigation:

Understanding of standard and custom objects, fields, validation rules, and page layouts.

Experience testing Lightning components and Visualforce pages.

Basic SOQL Knowledge

Familiarity with Salesforce Object Query Language (SOQL) to validate records in databases.