IT Support Technician

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

At Avery Dennison, some of the great benefits we provide are:

• Health & Wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and Paid holidays
• Annual uniform allotment
• Safety shoe reimbursement program
• Prescription safety eyeglass program

An IT Support Technician(Internal job title : GTS Specialist) is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes. This is an on-site position supporting the population of our HQ building in Mentor, OH

Primary Responsibilities:

• Manage and support endpoint devices (Laptop, desktop, mobile devices, printers,  thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission

• Adhere and promote IT policies and standards

• Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)

• Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management

• Comply to and execute  SOX controls

• ​Take ownership of reported issues and seeing issue tickets through to resolution

• Research, diagnose, troubleshoot and identify solutions to resolve issues

• Provide prompt and accurate feedback to customers

• Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful

• Maintain accurate IT equipment, software and license inventory in Asset Management Tool

• Install, upgrade and replace selected software and hardware products according to Avery Dennison standards

• Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service

• Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources

• Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding

• Perform other duties as assigned

• High School diploma or equivalent required, Bachelor's degree preferred

• Information Technology courses or certification(s) required in lieu of degree

• A Bachelor’s degree in business or technology field preferred

• 3+ years related experience

  • 3+ years performing routine software installations and program updates

  • 3+ years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems

• Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software

• Basic understanding of ICT (information & communication technology) infrastructure

• Experience in a manufacturing environment preferred

• ITIL (Information Technology Infrastructure Library) foundation training preferred

• Ability to travel to support other sites when needed

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or [email protected] to discuss reasonable accommodations.